Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Access information on strata.

1.1.

Legislation relevant to strata communities  is identified.

1.2.

Developments that may exist under strata plans  and the management issues associated with different types of development are identified.

1.3.

Own interpretation and application of legislation relating to strata communities are confirmed to ensure consistent and accurate understanding.

1.4.

Procedures for use of the strata community’s common seal are identified and checked for compliance with legislative requirements.

1.5.

Strata community decision-making processes, including meeting requirements and meeting procedures for lot owners and owners committee, are identified and checked for compliance with legislative requirements.

1.6.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Identify role of the owners committee.

2.1.

Membership, role and responsibilities of owners committee are identified and checked for compliance with legislative requirements.

2.2.

Key provisions of code of conduct for owners committees are identified and followed.

2.3.

Process for appointment, operation and powers of owners committee responsible for administering owners corporation is identified and checked for compliance with legislative arrangements.

2.4.

Process and powers of owners committee to raise funds by levying contributions against lot owners are identified and checked for compliance with legislative arrangements.

2.5.

Process for removal of owners committee or committee member is identified and checked for compliance with legislative arrangements.

2.6.

Situations requiring specialist advice are identified and authorised, and assistance is sought as required.

3.

Access information on by-laws for strata communities.

3.1.

By-laws relevant to strata communities are identified, accessed and interpreted to clarify rules that owners and tenants in strata communities must follow.

3.2.

Process for changing or amending by-laws is identified.

3.3.

Availability of model by-laws prepared by state or territory governments is determined, and suitability for use or amending for use with strata communities is assessed.

3.4.

Situations requiring specialist advice are identified and assistance is sought as required.

4

Identify role of strata managers.

4.1.

Role and duties of strata manager  are identified and checked for compliance with legislative requirements and contract with strata community.

4.2.

Relationship between strata manager and the owners committee is identified.

4.3.

Roles and duties of strata manager and resident manager are determined and verified with owners committee.

4.4.

Role and duties of strata manager in facilitating meetings of owners and owners committee are identified and verified with owners committee.

4.5.

Role of strata manager in resolving disputes in strata communities is identified.

4.6.

Key provisions of the code of conduct for strata managers are identified and followed in all dealings with the owners corporation, lot owners and other parties.

4.7.

Own interpretation of the role of strata managers is confirmed with relevant people to ensure consistent and accurate understanding.

4.8.

Own professional development needs in relation to role as strata manager are determined and appropriate sources of continuing professional development are accessed.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill 

Performance feature 

Learning skills to:

• assess personal knowledge of legislation applying to strata communities and identify appropriate sources of professional development
• identify and use reliable sources of information to confirm details of duties of strata managers and resident managers.

Numeracy skills to:

• interpret routine numerical and graphical information on levies determined by the owners committee.

Oral communication skills to:

• ask questions to clarify procedures relating to the routine administration of strata communities.

Reading skills to:

• read and interpret:

• by-laws for strata communities
• industry competency standards
• industry code of conduct.

Writing skills to:

• prepare minutes of meetings of owners committees and lot owners.

Technology skills to:

• use business technologies to:

• access information
• complete standard forms
• lodge electronic documents
• search online databases.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Legislation relevant to strata communities  must include:

• Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements
• Australian standards
• common law relating to working in the strata community management sector
• consumer protection laws and guidelines
• court and tribunal precedents
• environmental and zoning laws affecting access security, access and property use
• freedom of information
• home building requirements
• licensing requirements
• privacy and confidentiality requirements and laws applying to owners, contractors and tenants
• public health requirements
• quality assurance and certification requirements
• federal, and state or territory legislation and regulations affecting organisational operation, including:

• anti-discrimination and diversity
• Acts Interpretation Act
• environmental issues
• equal employment opportunity (EEO)
• electronic transactions
• industrial relations
• work health and safety (WHS)

• federal and state taxation requirements
• industry codes of conduct covering areas such as market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utility use (water, gas and electricity), and contract law
• relevant local government policies and regulations
• strata, community and company titles
• tenancy agreements.

Developments that may exist under strata plans  must include:

• agriculture
• caravan parks
• commercial
• hotels
• layered schemes
• mixed use, such as retail, and/or commercial, and/or residential
• residential
• resorts
• retail
• retirement villages
• serviced apartments
• viticulture.

Duties of strata manager  must include:

• arranging payment of all invoices
• attending to correspondence
• attending to orders, submissions and appeals
• ensuring strata community complies with WHS regulations
• maintaining the strata community register
• organising and coordinating repairs and maintenance of common property, including following a preventative maintenance program
• preparing and distributing:

• notices, including contribution notices
• financial statements and budgets
• meeting agendas and minutes

• providing advice in handling difficult or complex strata issues
• setting dates for committee meetings, annual general meetings, and extraordinary meetings.