Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to apply foundation knowledge to work effectively and efficiently in the property industry. It covers the basic entry-level functions to enable compliance with legislative, financial and procedural requirements. It requires the ability to identify potential risks associated with a range of activities within the property industry, and opportunities for improving own professional development. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of those involved in applying foundation knowledge to work effectively and efficiently in the property industry. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Interpret and comply with legislative , financial and procedural requirements . |
1.1 Legislative , financial and procedural requirements relevant to agency services are identified and interpreted according to client needs and organisational requirements . 1.2 Key principles relating to consumer protection and trade practices are identified and interpreted according to legislative and industry requirements. |
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1.3 Own interpretation and application of legislative, financial and procedural requirements are confirmed with relevant people to ensure consistent and accurate understanding. 1.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures. |
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2 Interpret and comply with ethical practices and rules of conduct . |
2.1 Regulatory and industry standards , codes of ethics and conduct are identified and interpreted according to organisational requirements. 2.2 Key principles relating to agency ethical values are identified and interpreted according to legislative and industry requirements. 2.3 Own interpretation and application of ethical and conduct requirements are confirmed with relevant people to ensure consistent and accurate understanding. 2.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures. |
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3 Interpret work role and responsibilities . |
3.1 Own role and responsibilities are identified and confirmed with relevant people according to organisational requirements. 3.2 Work tasks are identified, scheduled and completed within designated timeframes according to client and organisational requirements. 3.3 Work reflects an understanding and respect of individual differences, and work practices are adapted as appropriate to meet the specific needs of relevant people. 3.4 Feedback from clients and colleagues is sought and used to determine professional competency and quality of performance, and to identify key areas for improvement. 3.5 Information regarding learning and professional development is recorded and maintained according to organisational requirements. |
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4 Identify risks . |
4.1 Potential and existing risks are identified and reported to relevant people according to organisational procedures. 4.2 Recommendations on appropriate strategies to minimise risks and complaints are discussed with relevant people. 4.3 Limitations in identifying risks are identified and assistance is sought from relevant people according to organisational requirements. 4.4 Appropriate information collection techniques are used to access information on potential and existing risks from individuals and groups. |
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5 Complete standard contractual documentation . |
5.1 Standard documentation for property operations is completed according to legislative and procedural requirements. 5.2 Business equipment and technology are used as required to complete documentation according to applicable OHS, organisational and industry requirements. 5.3 Written information meets organisational standards of language, accuracy and relevance and is used in an ethically and legally appropriate manner. 5.4 Property documentation and information systems are securely maintained according to confidentiality, legislative and organisational requirements. |
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6 Develop understanding of industry employment requirements . |
6.1 Industry employment and professional development requirements are accessed and interpreted to ensure own continuous professional development. 6.2 Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted. 6.3 Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required. 6.4 Industry competency standards and other relevant benchmarks are identified and reviewed to establish future professional development needs and priorities. |
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Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through demonstrating the completion of daily work activities associated with the property industry in line with legal and procedural requirements. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. |
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
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Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative , financial and procedural requirements may be outlined and reflected in: |
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Services may relate to: |
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Clients may include: |
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Client needs may relate to: |
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Organisational requirements may be outlined and reflected in: |
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Relevant people may include: |
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Specialist advice may be sought from: |
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Regulatory and industry standards may include: |
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Codes of ethics and conduct may relate to: |
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Work practices may relate to: |
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Specific needs may relate to: |
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Feedback may include: |
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Risks : |
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Limitations may relate to: |
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Information collection techniques may include: |
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Standard documentation may include: |
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Business equipment and technology may include: |
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Professional development strategies may include: |
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Competency standards and other relevant benchmarks may relate to: |
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Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Property operations and development |