Unit of competency details

Unit descriptor 

This unit of competency specifies the outcomes required to assist with listing all forms of properties for lease as part of an agency property management team. It includes assisting in the preparation and delivery of the property listing presentation and assisting in providing follow-up service to clients.

The unit may form part of the licensing requirements for persons engaged in real estate in those States and Territories where these activities are regulated.

Application of the unit 

This unit of competency supports the work of real estate representatives and agency support staff involved in assisting with listing properties for lease as part of an agency property management team. The work is performed under the supervision of the licensee in charge or principal.

Prerequisite units 

Nil

Employability skills 

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1 Assist with preparing listing presentation .

1.1 Client requirements  are clarified with licensee in charge or principal using appropriate interpersonal communication techniques .

1.2 Assistance is given to licensee in charge or principal and other members of property management team to prepare property listing presentation  in line with agent instructions and agency practice.

1.3 Information on comparable properties and market conditions  is accessed to enhance the listing presentation.

1.4 Assistance is given to licensee in charge or principal and other members of property management team to prepare promotional material and property management information kit  to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements.

1.5 Communication with agency sales department is maintained to identify potential new listings and provide sales staff with information on managed properties.

2 Assist in delivery of property management appraisal .

2.1 Appointment details for property management appraisal are confirmed.

2.2 Assistance is given to licensee in charge or principal and other members of property management team in conducting property management appraisal  in line with agency practice and legislative requirements .

2.3 Appropriate rapport  is established with client.

2.4 Client questions are answered fully and honestly or referred to appropriate person .

2.5 Effective interpersonal communication and presentation skills are used in representing the agency and responding to client questions and concerns.

2.6 Contribution is made to property management team review of marketing activities in line with agency practice.

3 Assist in providing follow-up service to clients .

3.1 Information  is researched and prepared for licensee in charge or principal and other members of property management team to facilitate provision of effective follow-up service to client in line with agency practice.

3.2 Support  is provided to licensee in charge or principal to facilitate finalisation of listing.

REQUIRED SKILLS AND KNOWLEDGE 

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills :

• ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities on matters associated with the listing of property for lease
• analytical skills to interpret documentation such as agency and statutory listing documents
• application of risk management strategies associated with listing property for lease
• computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases
• decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements associated with listing property for lease
• literacy skills to access and interpret a variety of texts, including legislation, regulations and codes of conduct; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard and statutory forms
• numeracy skills to interpret statistical information on property market conditions and comparable property rents and rental returns
• planning, organising and scheduling skills to confirm appointments associated with the listing of properties for lease
• research skills to identify and locate documents and information relating to the listing of properties for lease
• team skills to identify roles and responsibilities in an agency property management team.

Required knowledge and understanding :

• leases and tenancy agreements
• listings of properties for lease, including:

• agency and statutory listing documentation
• agency fees and conditions
• agency practices in relation to obtaining listings
• communication with sales department
• consumer protection principles that affect the listing of properties for lease
• ethical standards associated with listing property for lease
• legislation and regulations affecting listing property for lease
• prospecting for listings
• property listing presentation and follow-up
• reasons for listing
• sources of listings
• target groups for obtaining listings
• techniques for identifying needs and motivation of clients

• marketing activities
• presentation techniques
• property management information kit, including:

• content
• format
• purpose

• property management team, including:

• accountabilities
• communication
• functions
• roles
• responsibilities
• team work

• relevant federal, and state or territory legislation and local government regulations relating to:

• anti-discrimination and equal employment opportunity
• consumer protection, fair trading and trade practices
• employment and industrial relations
• financial services
• OHS
• privacy
• property management

• risks and risk management strategies.

Overview of assessment 

This unit of competency could be assessed through practical demonstration of assisting in preparing and presenting a listing presentation for a property for lease as part of the property management team. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

A person who demonstrates competency in this unit must be able to provide evidence of:

• assisting in a real or simulated environment with preparing property listing presentations in line with client requirements, agent instructions and agency practice
• assisting in a real or simulated environment with preparing promotional material and a property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements
• assisting in a real or simulated environment with the delivery of listing presentations in line with agency practice and legislative requirements
• assisting in a real or simulated environment with the provision of follow-up services to clients in order to finalise listing of properties for lease
• knowledge of agency practice, ethical standards and legislative requirements affecting the listing of properties for lease
• knowledge of consumer protection principles that impact on the listing of properties for lease.

Context of and specific resources for assessment 

Resource implications for assessment include:

• access to suitable simulated or real opportunities and resources to demonstrate competence
• assessment instruments that may include personal planner and assessment record book
• access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

• competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
• where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
• all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
• where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
• assessment can be through simulated project-based elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Clients  may include:

• corporations
• groups
• individuals
• private or public enterprises.

Client requirements  may include:

• conditions of lease
• purpose of listing property for lease, including:

• business reasons
• deceased estate
• investment
• relocation
• replacing or upgrading existing property

• rent expectations
• timeframe.

Interpersonal communication techniques  may include:

• active listening
• providing an opportunity for clients to clarify their understanding of the leasing process
• soft questioning and seeking feedback from clients to confirm own understanding of their needs and expectations
• summarising and paraphrasing to check understanding of client message
• using appropriate body language.

Assistance given to licensee in charge or principal and other members of property management team to prepare property listing presentation  may include:

• assemble property management information kit
• confirm contact details of client
• make and confirm appointment with client
• prepare agent and agency profile
• prepare and assemble promotional materials
• research market conditions and rents for comparable properties.

Information on comparable properties and market conditions  may include:

• comparable properties, such as:

• description
• location
• period of lease
• photographs
• rent and rental returns

• property market trends, such as:

• lease or tenancy agreement terminations and renewals
• occupancy levels
• rents
• time taken to place tenant.

Promotional material and property management information kit  may include:

• agency and statutory documentation
• agency marketing plans
• agency web page and online service information, such as web log, podcast, virtual tours and online directory
• agent and agency profile
• list of services provided by agency
• listing documentation
• similar properties
• testimonials.

Assistance given to licensee in charge or principal and other members of property management team in conducting property management appraisal  may include:

• addressing concerns of key decision makers
• arranging to gather requested information for client
• identifying potential property improvements
• identifying key features of property
• providing information on market conditions
• providing information on marketing activities
• providing information on rent and rental returns
• responding to client questions
• taking notes of client questions and requests for information
• visual inspection of property.

Legislative requirements  may include:

• relevant federal, and state or territory legislation and local government regulations relating to:

• anti-discrimination and equal employment opportunity
• consumer protection, fair trading and trade practices
• employment and industrial relations
• financial services
• OHS
• privacy
• property management.

Appropriate rapport  relates to use of techniques that:

• establish and build confidence and trust in the agency and its representatives
• make the client feel valued
• promote and maintain an effective relationship with client.

Appropriate person  may include:

• agency principal
• licensed real estate agent
• other members of property management team.

Information  may include:

• agency services
• data on managed properties
• legislative requirements
• listing documentation
• marketing activities and costs
• process for screening and placing tenants
• property inspections.

Support  may include:

• administrative tasks
• client contact
• completion of listing documentation
• research tasks.

Unit sector 

Property development, sales and management

Competency field 

Real estate