Unit of competency
Modification History
Release 1.
New unit of competency replacing superseded equivalent CPPCMN4005A Facilitate effective teamwork and CPPCMN4006A Facilitate effective workplace relationships.
This version first released with CPP Property Services Training Package Version 3.
Application
This unit of competency specifies the outcomes required to facilitate the development of team members’ working relationships, monitor their interactions and performance, and manage coaching and incentive programs to improve team effectiveness.
The unit supports those who supervise small teams and take responsibility for the quality of work at a particular site. It applies in a range of commercial and residential work sites.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Pre-requisite Unit
Nil
Unit Sector
Common
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
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1. |
Establish team. |
1.1. |
Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied. |
1.2. |
Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements. |
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1.3. |
Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements. |
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1.4. |
Team and individual KPIs are established and communicated to team members, and recorded according to company requirements. |
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1.5. |
Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures. |
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2. |
Monitor and support team outcomes. |
2.1. |
Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes. |
2.2. |
Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required. |
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2.3. |
Individual or team member problems are discussed and issues resolved according to company requirements. |
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3. |
Develop team performance. |
3.1. |
Opportunities for staff development and training are regularly promoted to staff according to company requirements. |
3.2. |
Development needs of team are identified, recorded and discussed with team members according to company requirements. |
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3.3. |
Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements. |
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3.4. |
Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements. |
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. |
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Skill |
Performance feature |
Numeracy skills to: |
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Oral communication skills to: |
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Writing skills to: |
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Problem-solving skills to: |
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Teamwork skills to: |
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Range of Conditions
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. |
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Legislative requirements must include: |
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Unit Mapping Information
CPPCMN4005A Facilitate effective teamwork and CPPCMN4006A Facilitate effective workplace relationships
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b