Modification History
New unit
No equivalent unit
Unit Descriptor
This unit of competency specifies the outcomes required to complete an initial analysis of a site prior to the carpet-cleaning process to ensure proper diagnosis of the cleaning need. The unit requires the ability to analyse potential hazards and risks, assess the condition of the carpet or upholstery, and communicate with the client to ensure a proper understanding of the client’s needs and expectations.
The unit does not address, but supplements, the detailed identification of carpet fibre and construction that is contained in CPPCCL2006A Identify carpet fibre and construction.
Application of the Unit
This unit of competency supports those working in the carpet-cleaning industry as an employee or a self-employed business owner. The unit applies to those operating within the scope of their defined roles and responsibilities, typically working autonomously. They are responsible for ensuring the appropriate cleaning technique is identified and that the client understands the potential outcomes of the process.
The unit must be applied strictly according to occupational health and safety (OHS) and waste-disposal requirements.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Conduct pre-work site assessment. |
1.1 |
Approval to access and inspect premises is gained from client. |
1.2 |
Risks and hazards that must be addressed to enable cleaning to occur are identified. |
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1.3 |
Strategies to address hazards are identified and communicated to client. |
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1.4 |
Access to site is identified and negotiated with client. |
2 |
Assess condition of carpet and reason for cleaning. |
2.1 |
Discussions are held with client to determine age, usage patterns, and previous history of cleaning and care of carpet or upholstery. |
2.2 |
Soil or stain type and reasons for seeking cleaning service are discussed with client. |
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2.3 |
Analysis of carpet or upholstery is conducted to assess level of wear and tear, level and nature of staining, and carpet or fabric fading. |
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2.4 |
Client is consulted to determine whether carpet or fabric is under warranty. |
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2.5 |
Age, mobility and needs of people and pets that are on premises are identified to determine their impact on cleaning process . |
3 |
Determine and communicate approach to cleaning |
3.1 |
Cleaning approach for carpet or upholstery is identified according to manufacturer specifications. |
3.2 |
Cleaning techniques that conform to company procedures and requirements and legislative and industry requirements are identified. |
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3.3 |
Cleaning techniques to achieve the desired outcomes are identified following consideration of gathered information. |
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3.4 |
Limitations of achievable results are determined and communicated to the client. |
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3.5 |
Cleaning technique and requirements for care after cleaning process are determined and communicated to client. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
This unit of competency could be assessed by observing a practical demonstration of a site inspection prior to the cleaning process. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:
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Context of and specific resources for assessment |
Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements. Resource implications for assessment include access to:
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Method of assessment |
Assessment methods must:
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Guidance information for assessment |
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. This unit could be assessed on its own or in combination with other units relevant to the job function. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Risks and hazards include: |
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Soil or stain type may include: |
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Impact on cleaning process by residents may: |
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Company procedures and requirements may include: |
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Legislative and industry requirements may include: |
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Unit Sector(s)
Carpet cleaning
Custom Content Section
Not applicable.