Qualification details

Version

Comment

1

Revised qualification deemed equivalent.

2

Addition of two imported units to Group A Common units:

• CPCSUS5002A Develop action plans to retrofit existing buildings for energy efficiency
• CPCSUS5003A Manage energy efficient building methods and strategies

Update of revised imported Group A Common unit:

• BSBHRM405A Support the recruitment, selection and induction of staff

3

Update superseded imported elective units to current equivalent elective unit:

• BSBFIM501A to BSBFIM501
• BSBHRM405A to BSBHRM405
• BSBMGT502B to BSBMGT502
• BSBMGT515A to BSBMGT517
• BSBSUS501A to BSBSUS501

This version released with CPP07 Version 14.4.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

• apply literacy skills to access and use workplace information and report on customer service strategies
• apply numeracy skills to interpret statistical information
• apply communication skills to present marketing and sales information to clients, and interpret written and oral information
• communicate to all those involved in service delivery within appropriate timeframes
• demonstrate report writing skills to create a project brief, terms of reference or project charter and prepare written reports on project's progress
• prepare and establish documentation and checklists associated with project plan implementation in established formats and distribute them to relevant people
• prepare draft tender documentation which accurately reflects project requirements and complies with specific tender criteria and conditions
• select appropriate methods and adapt communication styles when communicating with clients
• use language skills to allow for adequate communication with relevant personnel
• use effective communication strategies to encourage regular and accurate communication flow and feedback

Teamwork 

• inform team of changes in policies and procedures that affect their relations with customers
• motivate team to achieve high standard of service to customers
• use interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities
• use leadership skills to gain trust and confidence of clients and colleagues

Problem solving 

• apply problem solving skills to develop contingency plans and select alternative marketing and sales options and to negotiate strategies with clients
• apply problem solving skills to analyse entire work environment in area of responsibility in order to identify hazards, assess risks and judge when intervention to control risks is necessary
• modify specific aspects of products, services and their delivery to meet changing customer service requirements
• use problem solving skills to deal with complex and non-routine difficulties

• use problem solving skills to identify potential barriers to project outcomes, analyse project risks and establish contingencies
• use evaluation skills to identify potential or existing risks and hazards in the workplace, identify inadequacies in risk control measures and determine OHS training requirements of the work group

Initiative and enterprise 

• analyse and interpret information to identify and assess customer needs, expectations and satisfaction levels
• analyse and evaluate information on how organisation compares with competition and best practice
• identify and analyse project brief according to organisational requirements to determine project requirements
• identify and use systematic review processes and established evaluation methods to assess project processes and outcomes

Planning and organising 

• collect and analyse current market and sales information
• develop plans to meet customer needs and deliver improved customer service
• identify marketing and sales activities and required resources and incorporate into a marketing and sales strategy
• identify customer service problems and make adjustments to ensure continued service quality
• identify targets and milestones and link to achievement of outcomes according to project plan
• monitor and report arrangements for project activities in line with client requirements
• source information through both formal and informal channels according to organisational requirements

Self-management 

• evaluate own work relationships systematically in order to identify new networking opportunities
• develop strategies to obtain ongoing feedback to maintain and improve client relationships
• identify when expert advice is needed, obtain advice and act on it promptly
• identify personal limitations in assessing tender requirements and seek assistance as required from relevant people
• participate and influence business networks
• use time management skills to logically sequence project activities

Learning 

• apply knowledge of organisation's practices, ethical standards and legislative requirements associated with analysing a population or market segment
• coach and mentor to provide support to colleagues
• use knowledge of workforce characteristics and how they impact on the design and maintenance of OHS

Technology 

• apply computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases
• use business equipment and technology to access, analyse and organise information according to organisational requirements
• use technology skills to maintain databases and source information

To achieve this qualification, the candidate must demonstrate competency in:

• 16 units of competency:

• 8 Group A units
• 8 Group B units.

The Group A units are chosen as follows:

• 8 units may be chosen from Group A
• 2 of the units may be chosen from:

• Certificate IV in Property Services (Operations) or Advanced Diploma of Property Services (Asset and Facility Management)
• any Diploma qualification in CPP07 or another current Training Package.

The Group B units are chosen as follows:

• 8 units may be chosen from Group B
• 2 of the units may be chosen from:

• Certificate IV in Property Services (Operations) or Advanced Diploma of Property Services (Asset and Facility Management)
• any Diploma qualification in CPP07 or another current Training Package or state accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Group A Common units 

BSBFIM501

Manage budgets and financial plans

BSBHRM405

Support the recruitment, selection and induction of staff

BSBMGT502

Manage people performance

BSBMGT517

Manage operational plan

BSBSUS501

Develop workplace policy and procedures for sustainability

CPCSUS5002A

Develop action plans to retrofit existing buildings for energy efficiency

CPCSUS5003A

Manage energy efficient building methods and strategies

CPPCMN5001A

Plan for a sustainable business

CPPDSM5006A

Coordinate customer service activities in the property industry

CPPDSM5009A

Coordinate risk management system in the property industry

CPPDSM5010A

Determine needs of customer populations in the property industry

CPPDSM5014A

Develop property marketing and sales strategy

CPPDSM5018A

Ensure a safe workplace in the property industry

CPPDSM5029A

Manage client relationships and networks in the property industry

CPPDSM5030A

Manage projects in the property industry

CPPDSM5036A

Prepare tender documentation in the property industry

Group B Specialist units 

Development 

CPPDSM5004A

Assess viability of regeneration options in the property industry

CPPDSM5005A

Contribute to a detailed property feasibility study

CPPDSM5008A

Coordinate fit-out of premises for user occupation

CPPDSM5011A

Determine space utilisation

CPPDSM5017A

Dispose of property

CPPDSM5019A

Identify and secure a property opportunity

CPPDSM5026A

Manage a consultant property project team

Management 

CPPDSM5002A

Advise on property investment strategy

CPPDSM5013A

Develop a tenancy mix strategy

CPPDSM5016A

Develop strata/community management agreement

CPPDSM5021A

Implement asset maintenance strategy

CPPDSM5022A

Implement asset management plan

CPPDSM5025A

Maintain public relations in the property industry

Facilities 

CPPDSM5001A

Advise on use and design of facilities

CPPDSM5007A

Coordinate construction or renovation of facilities

CPPDSM5023A

Implement facilities management plan

CPPDSM5024A

Implement facilities procurement systems

CPPDSM5027A

Provide facilities and amenities for property users

CPPDSM5034A

Monitor performance of property or facility portfolio