Qualification details

Version

Comment

3

Deletion of the Diploma of Property Services (Agency Management) unit as approved by the Industry Reference Committee Release 15.0 of the CPP Property Services Training Package:

• CPPDSM5036A Prepare tender documentation in the property industry.

2

Update superseded imported elective units to current equivalent unit:

• BSBFIM501A to BSBFIM501
• BSBMGT502B to BSBMGT502
• BSBMGT515A to BSBMGT517
• BSBMGT605B to BSBMGT605

This version reelased with CPP07 Version 14.4.

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

• apply literacy skills to access and interpret a variety of texts, including legislation, regulations, trust account records and financial reports; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard forms
• apply numeracy skills to calculate and interpret data contained in trust account records and financial reports
• apply verbal communication skills for face-to-face communication with real estate sellers and buyers
• demonstrate effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict
• establish rapport with clients and express an interest in client needs, preferences and requirements to enhance client commitment, trust and credibility of agency and to build return client base
• identify and evaluate effective communication strategies for managing conflict involving clients
• identify and address potential barriers to effective communication with clients
• review documentation and other reporting requirements for compliance with legislative requirements
• communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities
• use culturally appropriate styles of communication for specific cultural groups

Teamwork 

• obtain feedback and other forms of data to identify options for improving relationships with clients
• identify roles and responsibilities of agent in sale of property, including general disclosure requirements
• interpret and assess roles and responsibilities of agent in the context of legislative requirements and agency practice
• offer positive feedback to clients in line with agency practice

Problem solving 

• use decision making and problem solving skills to analyse risk situations and make decisions consistent with legislative and ethical requirements
• use strategies for resolving disputes between landlord and tenant in line with legislative requirements and agency practice

Initiative and enterprise 

• analyse causes and potential impact of risks on agency, clients and other stakeholders
• apply analytical skills to interpret documents such as legislation, regulations, contracts, contract notes, sale authority documents and Certificates of Title
• apply negotiation skills required for interacting with sellers and buyers
• use research to identify and locate documents and information relating to identifying and treating risks

Planning and organising 

• access sources of information and tools for identification of actual and potential risks
• identify changes to legislation and regulations affecting agency operations
• identify factors likely to influence the lease of properties and clarify potential tenant intentions
• implement agency procedures and systems to minimise risk to agency
• maintain relevant records of legislation and industry codes of conduct
• undertake work-related tasks associated with identifying, assessing, treating and monitoring risks

Self-management 

• comply with relevant industry codes
• demonstrate a commitment to comply with industry codes of conduct through personal ethical behaviour
• identify requirements of ethical and conduct standards and consumer protection and privacy legislation in relation to the sale of property in line with legislative requirements and agency practice
• maintain professional ethics with client to promote agency image and credibility
• review personal skills in identifying and assessing consumer risk and where appropriate, implement strategies for improving this aspect of professional practice

Learning 

• apply knowledge of general principles of legislation, regulations and industry codes of conduct affecting real estate operations
• assess against industry competency standards and other relevant benchmarks personal knowledge and skills in providing real estate services to determine continuing training needs and priorities
• identify, plan and apply opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge
• provide ongoing training for all relevant agency staff to ensure efficient operation of trust accounts, financial and IT systems and compliance with agency practice and legislative requirements
• understand ethical and conduct standards and key principles of consumer protection and privacy in relation to the sale of property
• understand the sales process, including ways of obtaining listings, methods of selling property, strategies for marketing property, and the process for settling the sale of property

Technology 

• access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases
• apply technical skills to use necessary equipment to document risk management strategies
• apply computing skills to access agency databases, send and receive email and complete standard forms online

Packaging rules 

To achieve recognition at the Diploma level, the candidate must demonstrate competency in a total of twenty-six units comprising:

• six core units
• a minimum of four and a maximum of ten common units
• a minimum of eight and a maximum of sixteen elective units chosen from the options below.

A minimum of eight of the electives must be taken from the property sales and management units within the Certificate IV in Property Services (Real Estate). The remaining electives may be chosen from:

• the specialist or common units in the Certificate IV in Property Services (Real Estate)
• the Certificate IV in Property Services (Stock and Station Agency)
• any Diploma or Advanced Diploma qualification in CPP07 Property Services Training Package
• any Diploma qualification in BSB07 Business Services, RTE03 Rural Production or FNS04 Financial Services Training Packages, provided that the units do not duplicate units in CPP07 Property Services Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units 

CPPDSM4006A

Establish and manage agency trust accounts

CPPDSM4007A

Identify legal and ethical requirements of property management to complete agency work

CPPDSM4008A

Identify legal and ethical requirements of property sales to complete agency work

CPPDSM4009B

Interpret legislation to complete agency work

CPPDSM4015B

Minimise agency and consumer risk

CPPDSM4080A

CPPDSM4081A

Work in the real estate industry

or

Work in the stock and station agency sector

Common units 

BSBFIM501

Manage budgets and financial plans

BSBHRM402A

Recruit, select and induct staff

BSBMGT502

Manage people performance

BSBMGT517

Manage operational plan

BSBMGT605

Provide leadership across the organisation

CPPDSM4005A

Establish and build client-agency relationships

CPPDSM5009A

Coordinate risk management system in the property industry

CPPDSM5012A

Develop a strategic business plan in the real estate industry

CPPDSM5018A

Ensure a safe workplace in the property industry

CPPDSM5020A

Manage and monitor effective client service in the real estate industry

CPPDSM5030A

Manage projects in the property industry

CPPDSM5032A

Market the agency

Elective units

Options for choice of elective units are outlined on previous page.