Qualification details

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• listen to, understand and give work instructions, directions and feedback
• speak clearly and directly to relay information
• negotiate effectively with clients
• read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels
• write reports as required
• interpret the needs of team members from clear information and feedback
• apply basic numeracy skills to workplace requirements involving measuring and counting
• share information with other staff, colleagues, clients and others
• communicate with colleagues and supervisors regarding safe work practices and own work role

Teamwork

• lead and develop teams
• work with diverse individuals and groups
• apply knowledge of own role as part of a team and of the roles of all team members
• identify and use the strengths of other team members
• recruit and manage staff

Problem-solving

• develop practical and creative solutions to workplace problems
• assess, develop and apply environmentally sustainable solutions
• control materials and resources for the work site
• prepare quotations
• develop appropriate responses to workplace safety matters
• show independence and initiative in identifying problems
• solve problems individually or in teams
• use numeracy skills to solve problems, e.g. time management and simple calculations
• test assumptions and take context into account
• listen to and resolve concerns in relation to workplace issues
• resolve client concerns relative to workplace responsibilities

Initiative and enterprise

• secure new business opportunities
• represent the business to clients and others
• adapt to new situations
• be creative in response to workplace challenges
• identify opportunities that might not be obvious to others
• generate a range of options in response to workplace matters
• translate ideas into action
• develop innovative solutions within established guidelines

Planning and organising

• collect, analyse and organise information
• plan and organise for a safe work site
• plan for and organise sustainability strategies within the workplace
• be appropriately resourceful
• take initiative and make decisions within workplace role and authorised limits
• work within and establish clear work goals and deliverables
• determine or apply required resources
• allocate resources to tasks and workplace requirements
• manage time and priorities
• adapt resource allocations to cope with contingencies

Self-management

• be self-motivated
• articulate own ideas and vision
• balance own ideas, values and vision with workplace values and requirements
• monitor and evaluate own performance
• take responsibility at the appropriate level

Learning

• be open to learning new ideas and techniques
• learn in a range of settings, including informal learning
• participate in ongoing learning
• learn in order to accommodate change
• learn new skills and techniques
• take responsibility for own learning
• contribute to the learning of others by sharing information
• apply a range of learning approaches
• participate in developing own learning plans, e.g. as part of performance management

Technology

• use technology and related workplace equipment
• use basic technology skills to organise data
• adapt to new technology skill requirements
• apply OHS knowledge when using technology
• apply technology as a management tool

To achieve this qualification, the candidate must demonstrate competency in:

• 13 units of competency:
• 8 core units
• 5 elective units.

The elective units are to be chosen as follows:

• up to 3 units from the elective units listed below
• up to 5 units from units in Certificate IV qualifications in BSB07 Business Services Training Package that are not listed or equivalent to the core units below
• up to 1 unit from a Certificate III qualification in CPP07 Property Services Training Package
• up to 2 units from Certificate IV or Diploma qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency 

Unit code 

Unit title 

BSBHRM402A

Recruit, select and induct staff

BSBRSK501A

Manage risk

CPPCLO4022A

Organise and monitor cleaning operations

CPPCLO4024A

Control the supply of resources to the work site

CPPCLO4025A

Provide quotation for cleaning services

CPPCMN4004B

Facilitate effective client relationships

CPPCMN4006A

Facilitate effective workplace relationships

CPPCMN4007A

Manage workplace safety arrangements

Elective units of competency 

Unit code

Unit title

CPPCMN4001B

Develop workplace policies and procedures for sustainability

CPPCMN4002B

Implement and monitor environmentally sustainable work practices

CPPCMN4005A

Facilitate effective teamwork