Qualification details

Version

Comment

3

Deletion of Property Services (Real Estate) unit as approved by the Industry Reference Committee Release 15.0 of the CPP Property Services Training Package:

• CPPDSM4023A Act as a tenant's agent
• CPPDSM4051A Lease rural property.

2

Update to superseded non-native elective units to equivalent current unit:

• BSBCMM401A to BSBCMM401
• BSBITS401A to BSBITS401
• BSBLED401A to BSBLED401
• BSBRKG304B to BSBRKG304
• BSBSMB404A to BSBSMB404
• BSBSMB406A to BSBSMB406
• BSBWOR402A to BSBLDR403

This version release with CPP07 version 14.4

3

Minor modification to version 2 modification history comment, above, to remove typo. This version released with CPP07 version 14.5.

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include the following facets :

Communication 

• apply literacy skills to access and interpret a variety of texts, including leases; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete prescribed forms
• apply numeracy skills to calculate and interpret data such as deposits, entitlements and commissions
• communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities
• demonstrate effective communication strategies to establish rapport with clients, determine client needs, provide accurate advice, address client concerns and deal with conflict in line with agency practice
• identify and assess property marketing strategies in the context of legislative requirements and agency practice
• identify effective communication strategies for managing conflicts involving clients, and evaluate them in line with legislative requirements and agency practice
• use verbal communication skills for face-to-face communication with real estate sellers and buyers

Teamwork 

• identify roles and responsibilities of government agencies regulating the lease and management of property
• identify roles and responsibilities of agents in leasing and managing property in line with legislative requirements and agency practice
• work effectively in and promote communication between teams in an agency environment

Problem solving 

• apply decision making and problem solving skills to analyse situations and make decisions consistent with legislative and regulatory requirements
• apply strategies for resolving disputes between landlords and tenants and evaluate them in line with legislative requirements and agency practice

Initiative and enterprise 

• analyse causes and potential impact of risks on agency, clients and other stakeholders
• apply analytical skills to interpret documentation, such as parliamentary documents, legislation, regulations and codes of conduct
• apply research skills to identify and locate legislation, regulations and codes of conduct
• apply negotiation and conflict resolution skills to resolve disputes with tenants and landlords
• negotiate to assist clients with property sales and property management matters

Planning and organising 

• apply risk management strategies associated with advising clients on property sales and property management options
• identify and assess listing opportunities in the context of legislative requirements and agency practice
• plan, organise and schedule work-related tasks, such as inspecting properties
• identify changes to legislation and regulations affecting agency operations
• identify information on key operations of estate agencies in the context of legislative and agency requirements
• implement agency procedures and systems to minimise risk to agency
• maintain relevant records of legislation and industry codes of conduct
• identify and access source documents for legislation and regulations relevant to the provision of real estate agency services

Self-management 

• demonstrate a commitment to comply with industry codes of conduct by own personal ethical behaviour
• interpret and comply with legislative and agency requirements
• understand legislative requirements and verify with relevant people
• manage competing work demands
• model ethical practice
• ensure personal presentation and professional image comply with industry and agency norms
• organise own work
• source specialist advice in line with agency practice

Learning 

• apply knowledge of ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy in relation to the leasing and management of property
• apply knowledge of the process of leasing and managing property
• assess personal knowledge and skills in providing real estate services against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities
• identify and plan opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in line with agency practice

Technology 

• access the internet and web pages
• apply computing skills to access agency and resource databases
• send and receive emails and complete standard forms and documents online
• use standard software packages

Packaging rules 

To achieve recognition at the Certificate IV level, the candidate must demonstrate competency in the five core units, plus nineteen electives (total twenty-four units).

At least ten elective units must be selected from property, sales and management, with the remaining elective units chosen from one or more of the following:

• property sales and management
• specialist
• common.

Up to two of the elective units may be chosen from:

• the Diploma of Property Services (Agency Management)
• any Certificate IV qualification in CPP07 Property Services Training Package
• any Certificate IV qualification in BSB07 Business Services or FNS04 Financial Services Training Package, provided that the units do not duplicate units in CPP07 Property Services Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units 

CPPDSM4007A

Identify legal and ethical requirements of property management to complete agency work

CPPDSM4008A

Identify legal and ethical requirements of property sales to complete agency work

CPPDSM4009B

Interpret legislation to complete agency work

CPPDSM4015B

Minimise agency and consumer risk

CPPDSM4080A

Work in the real estate industry

Elective units 

Property sales and management 

CPPDSM3008A

Maintain and protect condition of managed properties

CPPDSM4001A

Act as a buyer's agent

CPPDSM4002A

Apply knowledge of state or territory legislative and regulatory framework to complete agency work

CPPDSM4003A

Appraise property

CPPDSM4004A

Conduct auction

CPPDSM4005A

Establish and build client-agency relationships

CPPDSM4006A

Establish and manage agency trust accounts

CPPDSM4010A

Lease property

CPPDSM4011A

List property for lease

CPPDSM4012A

List property for sale

CPPDSM4013A

Market property for lease

CPPDSM4014A

Market property for sale

CPPDSM4016A

Monitor and manage lease or tenancy agreement

CPPDSM4017A

Negotiate effectively in property transactions

CPPDSM4018A

Prepare and present property reports

CPPDSM4019A

Prepare for auction and complete sale

CPPDSM4020A

Present at tribunals

CPPDSM4022A

Sell and finalise the sale of property by private treaty

CPPDSM4046A

Manage tenancy disputes

CPPDSM4049A

Implement maintenance plan for managed properties

Specialist 

CPPDSM3017A

Work in the strata/community management sector

CPPDSM4021A

Sell and finalise sale of rural property by private treaty

CPPDSM4029A

Appraise business

CPPDSM4030A

Appraise rural property

CPPDSM4033A

Assess and value goods, chattels, plant and equipment

CPPDSM4034A

Assess and implement strata/community management agreement

CPPDSM4036A

Broker sale of industrial, commercial and retail property

CPPDSM4038A

Conduct goods, chattels or equipment clearing sale or auction

CPPDSM4040A

Contribute to life cycle maintenance strategy

CPPDSM4041A

Contribute to development of a tenancy mix strategy

CPPDSM4043A

Coordinate fit-out of property and facilities

CPPDSM4050A

Lease industrial, commercial and retail property

CPPDSM4053A

List business for sale

CPPDSM4058A

Monitor service requirements in the property industry

CPPDSM4059A

Monitor space use in the property industry

CPPDSM4060A

Negotiate sale and manage sale to completion or settlement

CPPDSM4061A

Obtain prospects for listing

CPPDSM4062A

Occupy space

CPPDSM4069A

Promote and market listed business

CPPDSM4074A

Select and appoint contractors in the property industry

CPPDSM4078A

Sell rural property by tender

CPPDSM4079A

Work in the business broking sector

Common 

BSBCMM401

Make a presentation

BSBHRM402A

Recruit, select and induct staff

BSBITS401

Maintain business technology

BSBLED401

Develop teams and individuals

BSBRKG304

Maintain business records

BSBSMB404

Undertake small business planning

BSBSMB406

Manage small business finances

BSBLDR403

Lead team effectiveness

CPPDSM4045A

Facilitate meetings in the property industry

CPPDSM4056A

Manage conflict and disputes in the property industry

CPPDSM4057A

Monitor a safe workplace in the property industry