Qualification details

CPP31111 - Certificate III in Carpet Cleaning Operations (Release 1)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from CPP07 Property Services Training Package07/Jul/2016
Supersedes and is equivalent to PRM30604 - Certificate III in Asset Maintenance (Carpet Cleaning)09/Jan/2012

ReleaseRelease date
1 1 (this release) 10/Jan/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CPPCMN2002A - Participate in workplace safety arrangementsParticipate in workplace safety arrangementsSupersededN/A
CPPCCL3015A - Perform advanced stain removalPerform advanced stain removalSupersededN/A
CPPCCL3020A - Develop a plan to mitigate water damage and restore carpetDevelop a plan to mitigate water damage and restore carpetSupersededN/A
CPPCCL3018A - Inspect sites with water damageInspect sites with water damageSupersededN/A
CPPCCL3010A - Apply odour controlApply odour controlSupersededN/A
CPPCCL3016A - Apply topical treatmentsApply topical treatmentsSupersededN/A
CPPCLO2035A - Maintain cleaning storage areasMaintain cleaning storage areasSupersededN/A
CPPCMN3001B - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practicesSupersededN/A
CPPCCL2006A - Identify carpet fibre and constructionIdentify carpet fibre and constructionSupersededN/A
CPPCCL3008A - Mitigate water damageMitigate water damageSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 811611 Carpet Cleaner 
ASCO (occupation type) Identifier 9111-15 Carpet Cleaner 
ASCED Qualification/Course Field of Education Identifier 0399 Other Engineering And Related Technologies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Asset Maintenance 
Taxonomy - Occupation N/A Carpet Cleaning Technician 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 811611 Carpet Cleaner 03/Sep/2012 
ASCO (occupation type) Identifier 9111-15 Carpet Cleaner 03/Sep/2012 
ASCED Qualification/Course Field of Education Identifier 0399 Other Engineering And Related Technologies 03/Sep/2012 
Qualification/Course Level of Education Identifier 514 Certificate III 10/Jan/2012 
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Modification History

Not applicable.


This qualification applies to carpet cleaners requiring specialist and comprehensive skills. They may be self-employed or operators, and are capable of working autonomously while being overseen by area supervisors or managers.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • listen to and understand work instructions, directions and feedback
  • speak clearly and directly to relay information
  • read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels
  • write reports and documentation
  • interpret the needs of team members from clear information and feedback
  • apply basic numeracy skills to workplace requirements involving measuring and counting
  • share information with other staff, colleagues, clients and others
  • communicate with colleagues and supervisors regarding safe work practices and own work role


  • work as an individual and a team member
  • work with diverse individuals and groups
  • apply knowledge of own role as part of a team
  • identify and use the strengths of other team members


  • develop practical and creative solutions to workplace problems
  • assess and apply environmentally sustainable solutions
  • develop appropriate responses to workplace safety matters
  • show independence and initiative in identifying problems
  • solve problems individually or in teams
  • apply a range of strategies in problem solving
  • use numeracy skills to solve problems, including time management and simple calculations
  • test assumptions and take context into account
  • listen to and resolve concerns in relation to workplace issues
  • resolve client concerns relative to workplace responsibilities

Initiative and enterprise

  • adapt to new situations
  • be creative in response to workplace challenges
  • identify opportunities that might not be obvious to others
  • generate a range of options in response to workplace matters
  • translate ideas into action
  • develop innovative solutions within established guidelines

Planning and organising

  • collect, analyse and organise information
  • use basic business systems for planning and organising
  • be appropriately resourceful
  • take initiative and make decisions within workplace role and authorised limits
  • work within or establish clear work goals and deliverables
  • determine or apply required resources
  • allocate resources to tasks and workplace requirements
  • manage time and priorities
  • adapt resource allocations to cope with contingencies


  • be self-motivated
  • articulate own ideas and vision
  • balance own ideas, values and vision with workplace values and requirements
  • monitor and evaluate own performance
  • take responsibility at the appropriate level


  • be open to learning new ideas and techniques
  • learn in a range of settings, including informal learning
  • participate in ongoing learning
  • learn in order to accommodate change
  • learn new skills and techniques
  • take responsibility for own learning
  • contribute to the learning of others by sharing information
  • apply a range of learning approaches
  • participate in developing own learning plans, e.g. as part of performance management


  • use technology and related workplace equipment
  • use basic technology skills to organise data
  • adapt to new technology skill requirements
  • apply OHS knowledge when using technology
  • apply technology as a management tool

Packaging Rules

To achieve this qualification, the candidate must demonstrate competency in:

  • 18 units of competency:
  • 7 core units
  • 11 elective units.

The elective units are to be chosen as follows:

  • a minimum of 6 units from the electives listed below
  • up to 5 units from CPP20711 Certificate II in Carpet Cleaning Operations
  • up to 2 units from CPP31011 Certificate III in Cleaning Operations
  • up to 1 unit from CPP41011 Certificate IV in Cleaning Management
  • up to 2 units from Certificate III qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency 

Unit code 

Unit title 


Identify carpet fibre and construction


Perform advanced stain removal


Plan for safe and efficient cleaning activities


Maintain cleaning storage areas


Participate in environmentally sustainable work practices


Respond to enquiries and complaints

And one from the following two  workplace safety units. The option is provided  to enable an appropriate selection, depending on whether candidates are working on their own or in a collaborative work environment where there is the opportunity to contribute.


Participate in workplace safety arrangements


Contribute to workplace safety arrangements

Elective units of competency 

Unit code 

Unit title 


Mitigate water damage


Restore smoke damaged carpet


Apply odour control


Perform carpet repair and reinstallation


Perform carpet colour repair and restoration


Clean leather upholstery


Clean fabric upholstery


Apply topical treatments


Identify upholstery fibre and construction


Inspect sites with water damage


Inspect sites prior to cleaning or treatment


Develop a plan to mitigate water damage and restore carpet

Custom Content Section

Not applicable.