Qualification details

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• listen to and understand work instructions, directions and feedback
• speak clearly and directly to relay information
• read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels
• write reports and documentation
• interpret the needs of team members from clear information and feedback
• apply basic numeracy skills to workplace requirements involving measuring and counting
• share information with other staff, colleagues, clients and others
• communicate with colleagues and supervisors regarding safe work practices and own work role

Teamwork

• work as an individual and a team member
• work with diverse individuals and groups
• apply knowledge of own role as part of a team
• identify and use the strengths of other team members

Problem-solving

• develop practical and creative solutions to workplace problems
• assess and apply environmentally sustainable solutions
• develop appropriate responses to workplace safety matters
• show independence and initiative in identifying problems
• solve problems individually or in teams
• apply a range of strategies in problem solving
• use numeracy skills to solve problems, including time management and simple calculations
• test assumptions and take context into account
• listen to and resolve concerns in relation to workplace issues
• resolve client concerns relative to workplace responsibilities

Initiative and enterprise

• adapt to new situations
• be creative in response to workplace challenges
• identify opportunities that might not be obvious to others
• generate a range of options in response to workplace matters
• translate ideas into action
• develop innovative solutions within established guidelines

Planning and organising

• collect, analyse and organise information
• use basic business systems for planning and organising
• be appropriately resourceful
• take initiative and make decisions within workplace role and authorised limits
• work within or establish clear work goals and deliverables
• determine or apply required resources
• allocate resources to tasks and workplace requirements
• manage time and priorities
• adapt resource allocations to cope with contingencies

Self-management

• be self-motivated
• articulate own ideas and vision
• balance own ideas, values and vision with workplace values and requirements
• monitor and evaluate own performance
• take responsibility at the appropriate level

Learning

• be open to learning new ideas and techniques
• learn in a range of settings, including informal learning
• participate in ongoing learning
• learn in order to accommodate change
• learn new skills and techniques
• take responsibility for own learning
• contribute to the learning of others by sharing information
• apply a range of learning approaches
• participate in developing own learning plans, e.g. as part of performance management

Technology

• use technology and related workplace equipment
• use basic technology skills to organise data
• adapt to new technology skill requirements
• apply OHS knowledge when using technology
• apply technology as a management tool

To achieve this qualification, the candidate must demonstrate competency in:

• 18 units of competency:
• 7 core units
• 11 elective units.

The elective units are to be chosen as follows:

• a minimum of 6 units from the electives listed below
• up to 5 units from CPP20711 Certificate II in Carpet Cleaning Operations
• up to 2 units from CPP31011 Certificate III in Cleaning Operations
• up to 1 unit from CPP41011 Certificate IV in Cleaning Management
• up to 2 units from Certificate III qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency 

Unit code 

Unit title 

CPPCCL2006A

Identify carpet fibre and construction

CPPCCL3015A

Perform advanced stain removal

CPPCLO2033A

Plan for safe and efficient cleaning activities

CPPCLO2035A

Maintain cleaning storage areas

CPPCMN3001B

Participate in environmentally sustainable work practices

CPPCMN3004A

Respond to enquiries and complaints

And one from the following two  workplace safety units. The option is provided  to enable an appropriate selection, depending on whether candidates are working on their own or in a collaborative work environment where there is the opportunity to contribute.

CPPCMN2002A

Participate in workplace safety arrangements

CPPCMN3003A

Contribute to workplace safety arrangements

Elective units of competency 

Unit code 

Unit title 

CPPCCL3008A

Mitigate water damage

CPPCCL3009A

Restore smoke damaged carpet

CPPCCL3010A

Apply odour control

CPPCCL3011A

Perform carpet repair and reinstallation

CPPCCL3012A

Perform carpet colour repair and restoration

CPPCCL3013A

Clean leather upholstery

CPPCCL3014A

Clean fabric upholstery

CPPCCL3016A

Apply topical treatments

CPPCCL3017A

Identify upholstery fibre and construction

CPPCCL3018A

Inspect sites with water damage

CPPCCL3019A

Inspect sites prior to cleaning or treatment

CPPCCL3020A

Develop a plan to mitigate water damage and restore carpet