Qualification details

Version

Comment

3

Deletion of the Investigative Services unit as approved by the Industry Reference Committee Release 9.0 of the CPP Property Services Training Package:

• CPPSEC3034A - Operate information gathering equipment.

2

Update superseded imported equivalent elective units for:

• BSBSMB301A to BSBSMB301
• FNSMERC304B to FNSMCA304
• PSPPOL404A to PSPPCY004
• PSPREG401C to PSPREG003

This version released with CPP07 Version 14.4.

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include the following facets :

Communication 

• apply literacy skills to:
• assess and use workplace information
• interpret and understand basic legal, financial, procedural and technical requirements
• process workplace documentation
• read and record data
• apply numeracy skills to:
• record and collate accurately
• undertake basic computations
• ask for advice, feedback and clarification where appropriate
• communicate demonstrating social and cultural sensitivity and respect
• communicate in a clear and concise manner, in written and verbal modes
• explain OHS requirements to others
• follow procedures, guidelines and instructions as they relate to legal, regulatory, licensing and organisational requirements, occupational health and safety (OHS), industry standards and codes of practice, and manufacturers' specifications
• give, receive and record information accurately
• handle client complaints courteously
• interpret and use maps and street directories
• prepare and complete routine business documentation including reports, financial records, and continuity logs
• prepare and present evidential information suitable for use in legal proceedings
• report and/or record routine workplace information and breaches of codes of practice
• report faulty equipment
• seek feedback where appropriate
• use interactive communication techniques to elicit and clarify information

Teamwork 

• build and maintain effective professional networks and working relationships with team members
• seek assistance where appropriate
• implement procedures to encourage others' contributions to OHS management
• supervise, coach and mentor team members
• relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
• assist relevant personnel in the evidence collection process
• apply interpersonal skills including cooperation and flexibility
• advise others of work implications, where appropriate

Problem solving 

• analyse and resolve ambiguities or inconsistencies in information
• constructively resolve conflict situations
• identify and rectify financial discrepancies
• identify hazards and implement risk assessment and control methods
• resolve client service problems
• take action to resolve equipment faults and malfunctions

Initiative and enterprise 

• adapt service to meet client requirements
• apply analytical skills
• assess client needs in routine matters
• determine and recommend appropriate method of investigation
• evaluate validity, reliability and relevance of information
• identify and introduce new ways to improve own performance
• identify operational inadequacies and opportunities for further improvement
• interpret and act upon available information using discretion and judgement
• recommend improvements to policies and procedures

Planning and organising 

• develop work plan to achieve personal and client deadlines and targets
• estimate and coordinate required resources
• manage resource acquisition and maintain inventories and databases
• organise and maintain investigative information and records in compliance with legislative requirements
• plan and organise own work
• plan, prepare, organise and sequence surveillance and factual investigation activities and contingencies including interviews
• prepare and manage evidence for presentation in legal proceedings
• scope investigations and gather and collate relevant background information

Self management 

• apply competency standards to own performance
• demonstrate a commitment to complying with applicable legislative and procedural requirements
• maintain own work performance and identify opportunities for professional development
• organise, prioritise and complete daily work activities
• present a professional image
• seek feedback and support to improve own work performance
• understand limitations of own role, responsibilities and authority
• use personal protective equipment according to OHS guidelines
• use time management skills

Learning 

• access learning opportunities to extend own personal work competencies to improve service delivery
• identify and comply with relevant equipment training, licensing and legislative requirements
• identify and provide advice on own and team OHS training needs
• update skills and knowledge to accommodate changes in:
• client investigative service requirements
• investigative methods
• equipment and operating procedures

Technology 

• check, equip, maintain and drive surveillance vehicle
• operate security, surveillance, recording and information gathering equipment
• understand capabilities of security equipment and information technology
• use computers and other information technology to access, record and organise information

Packaging rules 

To achieve this qualification, the candidate must demonstrate competency in:

• 15 units of competency:
• 12 core units
• 3 elective units.

The elective units are chosen as follows:

• 3 units from the elective units listed below
• 2 of the units may be chosen from Certificate II, III or IV qualifications in CPP07 or another Training Package, provided the integrity of the AQF alignment is ensured; they contribute to a valid, industry-supported vocational outcome; and no more than 1 unit is from Certificate II.

Core units 

BSBFLM303C

Contribute to effective workplace relationships

BSBWOR301A

Organise personal work priorities and development

CPPSEC3001A

Maintain workplace safety in the security industry

CPPSEC3009A

Prepare and present evidence in court

CPPSEC3026A

Work effectively in the investigative services industry

CPPSEC3027A

Develop investigative plan

CPPSEC3028A

Compile investigative report

CPPSEC3029A

Provide quality investigative services to clients

CPPSEC3030A

Conduct surveillance

CPPSEC3031A

Organise and operate a surveillance vehicle

CPPSEC3032A

Gather information by factual investigation

CPPSEC3033A

Conduct interviews and take statements

Elective units 

BSBSMB301

Investigate micro business opportunities

CPPSEC3012A

Store and protect information

FNSMCA304

Locate subjects

PSPPCY004

Support policy implementation

PSPREG003

Exercise regulatory powers