Qualification details

CPP20211 - Certificate II in Security Operations (Release 3)


Usage recommendation:
Supersedes CPP20207 - Certificate II in Security Operations 06/Apr/2011
Is superseded by CPP20212 - Certificate II in Security OperationsImported core first aid unit updated to current non-equivalent version 26/Jan/2013

ReleaseRelease date
3 (this release) 04/May/2012
(View details for release 2) 10/Jan/2012
(View details for release 1) 07/Apr/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CPPSEC2011B - Control access to and exit from premisesControl access to and exit from premisesSupersededN/A
TLIE2007A - Use communication systemsUse communication systemsSupersededN/A
CPPSEC2004B - Respond to security risk situationRespond to security risk situationSupersededN/A
CPPSEC2016A - Contribute to investigative activitiesContribute to investigative activitiesDeletedN/A
CPPSEC2015A - Patrol premisesPatrol premisesSupersededN/A
CPPSEC2012A - Monitor and control individual and crowd behaviourMonitor and control individual and crowd behaviourSupersededN/A
CPPSEC2017A - Protect self and others using basic defensive techniquesProtect self and others using basic defensive techniquesSupersededN/A
CPPSEC2013A - Protect valuables in transitProtect valuables in transitSupersededN/A
CPPCMN2001B - Control and direct trafficControl and direct trafficDeletedN/A
CPPSEC2002A - Follow workplace safety procedures in the security industryFollow workplace safety procedures in the security industrySupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 442217 Security Officer 
ASCO (occupation type) Identifier 8311-11 Security Officer 
ASCED Qualification/Course Field of Education Identifier 0999 Other Society And Culture 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Security Operations 
Taxonomy - Occupation N/A Transit Security Assistant,Security Officer,Retail Security Guard,Investigative Assistant,Security Screener,Security Monitoring Assistant,Crowd Controller 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 442217 Security Officer 02/Sep/2011 
ASCO (occupation type) Identifier 8311-11 Security Officer 02/Sep/2011 
ASCED Qualification/Course Field of Education Identifier 0999 Other Society And Culture 02/Sep/2011 
Qualification/Course Level of Education Identifier 521 Certificate II 07/Apr/2011 
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Modification History

New unit

  • CPPSEC2027A Load and unload cash in transit in a secured environment

Updated imported units

  • TLIB407C Carry out vehicle inspection replaced by TLIB2004A Carry out vehicle inspection - equivalent
  • TLIE707B Use communication systems replaced by TLIE2007A Use communication systems - equivalent

Deleted unit

  • TLIO307C Undertake loading in a designated secured environment - deleted


Not Applicable

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Employability skill 

Industry/enterprise requirements for this qualification include: 


  • apply literacy skills to:
  • assess and use workplace information
  • interpret and understand basic legal, financial, procedural and technical requirements
  • process workplace documentation
  • read and record data
  • apply numeracy skills to accurately record and collate and to undertake basic computations
  • ask for advice, clarification and verification of instructions where appropriate
  • communicate demonstrating social and cultural sensitivity and respect
  • communicate in a clear and concise manner, in written and verbal modes
  • follow procedures and instructions as they relate to legal and regulatory requirements, occupational health and safety, industry standards and codes of practice, manufacturer specifications, emergency procedures
  • give and receive information accurately
  • interact with customers and handle complaints appropriately
  • negotiate and communicate effectively to defuse conflict
  • prepare and present evidential information suitable for use in legal proceedings
  • provide clear instructions and directions to others
  • report and record faulty equipment
  • report and/or record routine workplace information as well as incidents that cause injury, are dangerous or potentially dangerous or are emergencies, and breaches of assignment instructions
  • report hazards, potential hazards and risks
  • understand meanings of safety signs and symbols, call signs and codes, phonetic alphabet, security alarm signals, and basic technical terminology


  • develop effective relationships with others and take steps to reduce or resolve conflict
  • participate in and encourage others’ contributions to OHS management
  • provide assistance to team members including back-up as required
  • relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
  • seek feedback from team members
  • seek specialist advice where appropriate
  • seek support to improve own performance
  • understand own and team members’ roles and responsibilities
  • use interpersonal skills such as cooperation and flexibility
  • work effectively as part of a team
  • work within a team in a range of security activities

Problem solving

  • apply understanding of height, depth, breadth, dimension and position to operational activities
  • assess legislation, procedural requirements and OHS issues relevant to own role and work activities
  • identify and control workplace risks and hazards
  • manage and resolve conflict
  • report contingencies that may affect equipment usage
  • respond appropriately to changing security circumstances
  • respond appropriately to emergencies, security risks and threats, prohibited and hazardous items, security alarms, and situations requiring first aid
  • solve routine problems and fix faulty or damaged equipment
  • understand emergency evacuation procedures
  • use basic problem-solving techniques
  • use lawful defensive techniques to protect self and others

Initiative and enterprise

  • decide appropriate first aid response
  • identify areas for improvement of OHS
  • identify opportunities for vocational development in consultation with appropriate persons
  • tailor service to meet clients’ particular needs
  • use analytical skills in relation to a limited range of routine areas

Planning and organising

  • estimate time to complete activities and prioritise tasks
  • maintain inventory of equipment and consumables
  • manage access control systems
  • prepare evidence for presentation in legal proceedings
  • prepare necessary equipment for use
  • source, organise and record information
  • store all information and documentation according to organisational and legislative guidelines

Self management

  • comply with all legislation associated with assignment instructions
  • contribute to improving work practices
  • demonstrate a commitment to complying with applicable legislative and procedural requirements
  • estimate time to complete work tasks
  • identify opportunities for professional development
  • maintain expected standards of work and personal presentation
  • organise, prioritise and complete daily work activities
  • seek feedback to improve own work performance
  • use relevant techniques to manage own stress
  • work effectively on an individual basis


  • apply knowledge of terms and conditions of employment
  • encourages and supports others to identify and organise professional development opportunities
  • identify future career opportunities
  • notifies others of equipment training needs
  • update skills and knowledge to accommodate changes in work environment


  • drive vehicles
  • operate and maintain a range of security equipment including communication equipment, alarm systems and entry barriers
  • operate traffic control equipment
  • program and configure basic security equipment
  • select and operate electronic reporting facility software and resources
  • use computers and other information technology to communicate and prepare reports and documentation

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.

Packaging Rules

To achieve this qualification, the candidate must demonstrate competency in:

  • 12 units of competency:
  • 7 core units
  • 5 elective units.

The elective units are chosen as follows:

  • 5 units from the elective units listed below
  • 2 of the units may be chosen from Certificate I, II or III qualifications in CPP07 or another current Training Package, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome and no more than 1 unit is from Certificate I.

Core units 


Communicate effectively in the security industry


Follow workplace safety procedures in the security industry


Work effectively in the security industry


Respond to security risk situation


Work as part of a security team


Provide security services to clients


Apply first aid

Elective units 


Control and direct traffic


Screen people


Screen items


Give evidence in court


Protect safety of persons


Control access to and exit from premises


Monitor and control individual and crowd behaviour


Protect valuables in transit


Operate basic security equipment


Patrol premises


Contribute to investigative activities


Protect self and others using basic defensive techniques


Monitor electronic reporting facility


Monitor biometrics equipment and systems


Load and unload cash in transit in a secured environment


Manage conflict through negotiation


Manage dogs for security functions


Handle dogs for security patrol


Control persons using empty hand techniques


Monitor security from control room


Maintain and use security database


Carry out vehicle inspection


Use communication systems