Modification History
Changes to performance criteria, required skills, range statement and critical aspects
Not equivalent to CPCPCM2002A
Unit Descriptor
This unit of competency specifies the outcomes required to communicate effectively through oral, visual and written means of communication in order to facilitate work practices that are safe, meet specifications and provide quality outcomes.
Application of the Unit
This unit of competency supports development of skills for effective communication techniques underpinning work in the plumbing and services industry.
Licensing/Regulatory Information
In some jurisdictions, this unit of competency may form part of accreditation, licensing, legislative, regulatory or certification requirements.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Apply oral communication. |
1.1 |
Oral instructions are given, clarified and confirmed. |
1.2 |
Oral communication with others is clear, accurate and in a language suitable to the industry and workplace. |
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1.3 |
Current technology that follows industry convention is used during oral communication. |
2 |
Apply visual communication. |
2.1 |
Visual communication is used that follows accepted industry practice or social convention. |
2.2 |
Attention of the communicating parties is obtained, confirmed and acknowledged. |
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2.3 |
Visual communication is clarified and confirmed at each step. |
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2.4 |
Visual communication that is unclear or ambiguous is questioned or visually cancelled. |
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2.5 |
Instances of unclear visual communication are followed up to avoid repeated problems. |
3 |
Apply written communication and signage. |
3.1 |
Written communication is accessed. |
3.2 |
Instructions for job or daily activities are accessed and clarified. |
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3.3 |
Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed according to workplace procedures for quality, time and detail. |
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3.4 |
Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied. |
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3.5 |
Regulatory and work signage is identified, clarified and responded to correctly. |
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3.6 |
Written detail is provided to maintain the individual's personal records. |
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3.7 |
Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted. |
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3.8 |
Sustainability principles and concepts are applied to written communication. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate plumbing and services workplace conditions, materials, activities, responsibilities and procedures. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints. Assessment of essential underpinning knowledge will usually be conducted in an off-site context. Assessment is to comply with relevant regulatory or Australian standards' requirements. Resource implications for assessment include:
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. |
Method of assessment |
Assessment methods must:
Validity and sufficiency of evidence requires that:
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Oral communication with others is an integral part of routine work that includes communication with supervisors, contractors, co-workers and clients. It: |
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Visual communication must include: |
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Written communication may include: |
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Sustainability principles and concepts : |
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Unit Sector(s)
Functional area |
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Unit sector |
Plumbing and services |
Custom Content Section
Not applicable.