Unit of competency details

CPCCCM1014A - Conduct workplace communication (Release 1)


Usage recommendation:
Supersedes CPCCCM1004A - Conduct workplace communicationPrerequisite unit CPCCOHS2001A removed Unit outcome altered Not equivalent to CPCCCM1004A 20/May/2011
Is superseded by and equivalent to CPCCCM1014 - Conduct workplace communicationSupersedes and is equivalent to CPCCCM1014A Conduct workplace communication. 16/Jan/2019

ReleaseRelease date
1 1 (this release) 19/May/2011

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
CPC31011 - Certificate III in Solid PlasteringCertificate III in Solid PlasteringSuperseded1-3 
CPC31711 - Certificate III in Low Rise Structural FramingCertificate III in Low Rise Structural FramingDeleted
CPC20211 - Certificate II in Construction PathwaysCertificate II in Construction PathwaysSuperseded1-5 
CPC31411 - Certificate III in Construction WaterproofingCertificate III in Construction WaterproofingSuperseded1-3 
CPC30911 - Certificate III in ScaffoldingCertificate III in ScaffoldingSuperseded1-4 
CPC31611 - Certificate III in PavingCertificate III in PavingDeleted1-3 
CPC31111 - Certificate III in SteelfixingCertificate III in SteelfixingSuperseded1-3 
CPC31812 - Certificate III in ShopfittingCertificate III in ShopfittingSuperseded
CPC31911 - Certificate III in JoineryCertificate III in JoinerySuperseded
CPC31511 - Certificate III in Formwork/FalseworkCertificate III in Formwork/FalseworkSuperseded1-4 
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title columnStatus
22338VIC - Certificate II in Building and Construction Pre-apprenticeshipCertificate II in Building and Construction Pre-apprenticeship Current
52824WA - Certificate II in Building and Construction (Pathway - Trades)Certificate II in Building and Construction (Pathway - Trades) Non-Current
52443WA - Certificate II in Building and Construction (Pathway - Trades)Certificate II in Building and Construction (Pathway - Trades) Non-Current
52660WA - Certificate III in Bricklaying (Housing)Certificate III in Bricklaying (Housing) Non-Current
52807WA - Certificate I in Industrial Skills (Entry Level Training)Certificate I in Industrial Skills (Entry Level Training) Non-Current
10404NAT - Certificate III in Indigenous Cultural Heritage Assessment (Indigenous Archaeological Foundations)Certificate III in Indigenous Cultural Heritage Assessment (Indigenous Archaeological Foundations) Non-Current
10409NAT - Certificate II in Remote Construction MaintenanceCertificate II in Remote Construction Maintenance Non-Current
52661WA - Certificate III in Plastering (Housing)Certificate III in Plastering (Housing) Non-Current
52662WA - Certificate III in Carpentry (Housing)Certificate III in Carpentry (Housing) Non-Current
52659WA - Certificate III in Painting (Housing)Certificate III in Painting (Housing) Non-Current
52663WA - Certificate III in Steel Framing (Housing)Certificate III in Steel Framing (Housing) Non-Current
52664WA - Certificate III in Wall and Ceiling Fixing (Housing)Certificate III in Wall and Ceiling Fixing (Housing) Non-Current
52600WA - Certificate II in Signage (Pre-Apprenticeship)Certificate II in Signage (Pre-Apprenticeship) Non-Current


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 04/Nov/2011 
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Modification History

Not Applicable

Unit Descriptor

Unit descriptor 

This unit of competency specifies the outcomes required to communicate effectively with other workers in a construction workplace environment. It includes gathering, conveying and receiving information through verbal and written forms of communication.

Application of the Unit

Application of the unit 

This unit of competency supports achievement of communication skills carried out as an integral part of routine work.

Licensing/Regulatory Information

Not Applicable


Prerequisite units 


Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Gather, convey and receive information.

1.1. Verbal and written instructions are gathered, received and responded to with correct actions.

1.2. Instructions are conveyed accurately.

1.3. Work signage interpretation  and other safety  (OHS ) requirements are responded to with correct action.

1.4. Information  is conveyed in English, and the information is interpreted  and message confirmed.

1.5. Questions are used to gain additional information and to clarify understanding, using appropriate communication transfer  techniques.

2. Carry out face-to-face routine communication.

2.1. Routine instructions and messages are received and followed.

2.2. Workplace procedures are carried out to company requirements in communication with others .

2.3. Information from a range of sources is accessed and interpreted using a variety of communication modes .

2.4. Information is selected and sequenced correctly.

2.5. Verbal and written reporting is completed where required.

3. Apply visual communication.

3.1. Visual communication is used that follows accepted industry practice or social conventions.

3.2. Attention of communicating parties is obtained, confirmed and/or acknowledged.

3.3. Intention of the visual communication is clarified and confirmed at each step.

3.4. Visual communication that is unclear or ambiguous is questioned or visually cancelled.

3.5. Instances of unclear visual communication are followed up to avoid repeated problems.

4. Participate in simple on-site meeting processes.

4.1. Correct process for on site meetings is identified and followed to predetermined or agreed procedures.

4.2. Responses are sought and provided to others in the group.

4.3. Constructive contributions are made.

4.4. Goals or outcomes are identified and/or recorded.

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

Required skills for this unit are:

  • communication skills to communicate with others to:
  • enable clear and direct communication, using questioning to identify and confirm requirements, share information, listen and understand
  • read and interpret:
  • signage and other relevant documentation
  • simple instructions and messages
  • use language and concepts appropriate to cultural differences
  • use and interpret non-verbal communication, such as hand signals
  • written skills to complete records and reports as required
  • identifying and accurately reporting to appropriate personnel any faults in tools, equipment or materials
  • numeracy skills to apply measurements and make calculations
  • organisational skills, including the ability to plan and set out work
  • participating in meetings
  • teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities
  • technological skills to:
  • use a range of mobile technology, such as two-way radio and mobile phones
  • voice and hand signals to access and understand site-specific instructions.

Required knowledge 

Required knowledge for this unit is:

  • bulletins
  • checklists
  • communication devices
  • company procedures
  • construction terminology
  • emergency procedures
  • job safety analysis (JSA) and safe work method statements
  • material safety data sheets (MSDS) and materials handling methods
  • memos
  • OHS requirements
  • project quality requirements
  • signage
  • work instructions
  • workplace policies.

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate construction workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

  • locate, interpret and apply relevant information
  • comply with site safety plan, OHS regulations and state and territory legislation applicable to workplace operations
  • comply with organisational policies and procedures, including quality requirements
  • safely and effectively use communication equipment
  • communicate and work effectively and safely with others
  • interpret all signage accurately
  • complete tasks successfully following instruction
  • convey pieces of information to other workers accurately
  • fill out workplace documents accurately
  • frame questions at an on-site meeting in a range of contexts or occasions over time.

Context of and specific resources for assessment 

This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.

Assessment of essential underpinning knowledge will usually be conducted in an off-site context.

Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

  • an induction procedure and requirement
  • realistic tasks or simulated tasks covering the mandatory task requirements
  • relevant specifications and work instructions
  • tools and equipment appropriate to applying safe work practices
  • support materials appropriate to activity
  • workplace instructions relating to safe work practices and addressing hazards and emergencies
  • material safety data sheets
  • research resources, including industry related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment 

Assessment methods must:

  • satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package
  • include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
  • reinforce the integration of employability skills with workplace tasks and job roles
  • confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

  • competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
  • where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge
  • all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Signage interpretation  includes:

  • directional signs
  • facility or location signs and hazards
  • site safety signs
  • traffic signs.

Safety  (OHS ) is to be in accordance with state or territory legislation and regulations, organisational safety policies and procedures, and project safety plan and may include:

  • handling of materials
  • hazard control
  • hazardous materials and substances
  • organisational first aid
  • personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices
  • use of firefighting equipment
  • use of tools and equipment
  • workplace environment and safety.

Information  includes:

  • diagrams or sketches
  • instructions issued by authorised organisational or external personnel
  • manufacturer specifications and instructions, where specified
  • MSDS
  • memos
  • regulatory and legislative requirements
  • relevant Australian standards
  • safe work procedures or equivalent
  • signage
  • verbal, written and graphical instructions
  • work bulletins
  • work schedules, plans and specifications.

Interpretation  of information includes:

  • bulletins
  • checklists
  • company procedures and regulations
  • delivery dockets
  • emergency procedures
  • induction procedures
  • industrial agreements
  • instructions
  • job safety analysis (JSA) and safe work method statements
  • maps
  • MSDS
  • OHS requirements
  • quality requirements
  • work schedules
  • workplace policies.

Communication transfer  includes use of telephones (including mobile) and written communication, and includes:

  • email
  • facsimile
  • internet
  • two-way radios.

Communication with others  includes:

  • contractors
  • co-workers
  • supervisors
  • the public
  • trainers.

Communication modes  includes:

  • active listening
  • group interaction
  • interpreting signage
  • meetings
  • questioning
  • verbal and written.

Unit Sector(s)

Unit sector 


Co-requisite units

Co-requisite units 


Functional area

Functional area