Unit of competency
Modification History
Release 1 |
This version first released with CPC Construction, Plumbing and Services Training Package Release 5.0. Supersedes and is equivalent to CPCCBC4031A Process client requirements. Updated to meet the Standards for Training Packages 2012. |
Application
This unit of competency specifies the skills and knowledge required to obtain, confirm and process client requirements from project inception through the contract and documentation development process.
It includes accurately conveying client requirements to those developing the contract and related documentation.
The unit of competency applies to sales consultants, site managers, forepersons, estimators and other professionals within the building and construction industry responsible for processing client requirements.
Completion of the general construction induction training program specified by the model Code of Practice for Construction Work is required for any person who is to carry out construction work. Achievement of CPCCWHS1001Prepare to work safely in the construction industry meets this requirement.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil.
Unit Sector
Building and Construction
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe what needs to be done to demonstrate achievement of the element. |
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1 |
Identify client requirements. |
1.1 |
Access, read and interpret relevant government construction legislation. |
1.2 |
Identify local government requirements, restrictive covenants, necessary permits and planning requirements. |
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1.3 |
Provide correct legal, technical and product information to the client. |
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1.4 |
Arrange site investigation and identify site features and factors that may contribute to and influence the building design. |
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1.5 |
1Collate and discuss site and building information that may influence and effect the design requirements with client. |
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1.6 |
Determine and confirm client requirements. |
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2 |
Prepare preliminary documentation. |
2.1 |
Identify and follow organisational processes for preparing documentation. |
2.2 |
Identify and address documentation, design and copyright risks. |
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2.3 |
Communicate requirements for sketch plans and drawings accurately to drafting personnel. |
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2.4 |
Prepare and complete preliminary contract, agreement and estimated processing costs. |
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2.5 |
Submit documents to the relevant department or person for checking and recording. |
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3 |
Establish client satisfaction. |
3.1 |
Forward plans, developed documentation and estimated costs to client for review, amendment and approval. |
3.2 |
Confirm client's understanding of extent and cost of required site works. |
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3.3 |
Identify variations and problem areas and analyse and rectify issues in consultation with client. |
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3.4 |
Verify accuracy of amended documentation and ensure client requirements are met. |
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4 |
Finalise contract requirements |
4.1 |
Check all plans, documents and specifications sighted by client are signed or initialled. |
4.2 |
Compile signed documents and forward to relevant person for verification and processing for the next stage. |
Foundation Skills
As well as the foundation skills explicit in the performance criteria of this unit, candidates require:
- technology skills to:
- use communication tools and devices to communicate and collaborate effectively with others
- use equipment and programs to access and extract information and develop relevant project schedules and documentation.
Unit Mapping Information
Supersedes and is equivalent to CPCCBC4031A Process client requirements
Links
Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad