Qualification details

Version

Comment

1

Revised qualification deemed equivalent to CPC40408

2

Core and elective units revised resulting in a number of unit identifier changes

3

Update superseded imported units from elective list with equivalent current unit for:

• BSBCUS402B to BSBCUS402
• BSBITU201A to BSBITU201
• BSBITU202A to BSBITU202
• BSBITU301A to BSBITU301
• BSBMGT403A to BSBMGT403
• BSBRES401A to BSBRES401
• BSBSMB401A to BSBSMB401
• BSBWRT401A to BSBWRT401

This version released with CPC08 Version 9.3.

This qualification is designed to meet the needs of sales consultant in the building and construction industry.

Occupational titles may include:

• Building sales consultant.

The qualification has core unit of competency requirements that cover common skills for the construction industry.

The construction industry strongly affirms that training and assessment leading to recognition of skills must be undertaken in a real or very closely simulated workplace environment and this qualification requires all units of competency to be delivered in this context.

Completion of the general induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007) is required before entering a construction work site. Achievement of unit CPCCOHS1001A covers this requirement.

Additional units of competency may be required to meet builder registration requirements in various States and Territories.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication 

• Interprets a range of complex and technical documents, including relevant regulatory, legislative and licensing requirements, codes and standards, plans, drawings and specifications, schedules, site files, contracts, orders and organisational policies and procedures
• Analyses and evaluates reports and reference materials
• Provides clear and accurate information to customers about the construction process and requirements and contracts and the industry environment and opportunities
• Communicates effectively with a range of relevant parties through a range of media
• Articulates complex ideas clearly
• Uses gestures, posture, body language, facial expression and voice to create a supportive selling environment
• Uses persuasive communication techniques to secure buyer interest
• Understands relevant definitions, terminology, symbols and language
• Negotiates contracts as well as conflict and dispute resolution
• Prepares documents, including construction contracts, plans, sketches and drawings and specifications, reports, tenders, schedules, building applications and submissions and file notes
• Reports and records project costs
• Maintains and checks logs, records and documents
• Analyses a range of data, including company and stakeholder resource consumption and waste product volumes

Teamwork 

• Works as an individual or as part of a sales team to conduct sales activities and to support other team members in achieving sales targets and objectives
• Seeks expert advice where appropriate
• Works collaboratively with relevant stakeholders
• Understands various stakeholders' roles
• Relates positively to fellow workers and the management team
• Relates to people from diverse social, cultural and ethnic backgrounds and with varying physical and mental abilities

Problem solving 

• Works as an individual or as part of a sales team to conduct sales activities and to support other team members in achieving sales targets and objectives
• Seeks expert advice where appropriate
• Works collaboratively with relevant stakeholders
• Understands various stakeholders' roles
• Relates positively to fellow workers and the management team
• Relates to people from diverse social, cultural and ethnic backgrounds and with varying physical and mental abilities

Initiative and enterprise 

• Acts with initiative and foresight to ensure legal requirements are applied accurately
• Identifies maintenance requirements for display or presentation areas
• Evaluates properties of construction materials and selects appropriate materials based on evaluation
• Evaluates effective strategies for insulating structures
• Develops waste management strategies and dispute resolution procedures
• Identifies environmental and resource efficiency improvements, applies knowledge about resource use to organisational activities and customer service and develops resource efficiency tools

Planning and organising 

• Plans and coordinates various work operations
• Prepares project schedules
• Participates in effective implementation of organisation's operational plans
• Plans and organises on-site activities and implements procedures associated with building and construction work
• Identifies and organises resource requirements and obtains supply information
• Supervises various administrative and work processes, including payments
• Collects, analyses and organises workplace information and data
• Plans and organises inspections
• Plans and organises effective display or presentation areas, including provision of customer facilities

Self management 

• Manages own performance to ensure required levels of service standards, work quality and professional competence
• Manages work priorities and professional development
• Uses feedback to improve own performance
• Organises and completes daily work activities

Learning 

• Is open to new ideas and techniques
• Acquires and applies industry knowledge
• Seeks feedback on personal performance
• Uses information effectively to improve work performance
• Learns from colleagues as part of effective teamwork

Technology 

• Operates office equipment and computers
• Uses digital cameras
• Uses technology to improve efficiency and effectiveness of managing work

To achieve this qualification, the candidate must demonstrate competency in:

• 15 units of competency:

• 9 core units
• 6 elective units.

The elective units are to be chosen as follows:

• up to 6 units from general elective units
• up to 3 units from qualifications in CPC08 or another current Training Package or state accredited course, provided the integrity of the AQF alignment is ensured, they contribute to a valid, industry-supported vocational outcome, and that no more than:

• 2 units are from a Certificate IV qualification
• 1 unit is from a Certificate III or Diploma qualification.

Some units in this qualification may have prerequisite requirements, which must be met when packaging the qualification. Users are referred to the list of CPC08 units with prerequisite unit requirements available in this Training Package for this purpose.

Core units  

BSBOHS201A

Participate in OHS processes

CPCCBC4003A

Select and prepare a construction contract

CPCCBC4012B

Read and interpret plans and specifications

CPCCBC4027B

Establish a basis for sales consulting

CPCCBC4029B

Apply construction information to the sales process

CPCCBC4030A

Analyse and communicate industry information

CPCCBC4031A

Process client requirements

CPCCBC4032A

Apply contract law to sales processes

CPCCBC4033A

Maintain the sales environment

Elective units 

BSBCUS402

Address customer needs

BSBITU201

Produce simple word processed documents

BSBITU202

Create and use spreadsheets

BSBITU301

Create and use databases

BSBMGT403

Implement continuous improvement

BSBMKG414A

Undertake marketing activities

BSBPMG404A

Apply quality management techniques

BSBRES401

Analyse and present research information

BSBSMB401

Establish legal and risk management requirements of small business

BSBSLS403A

Present a sales solution

BSBSLS404A

Secure prospect commitment

BSBWRT401

Write complex documents

CPCCBC4014A

Prepare simple building sketches and drawings

CPCCBC4016A

Administer a construction contract

CPCCBC4019A

Apply sustainable building design principles to water management systems

CPCCBC4020A

Build thermally efficient and sustainable structures

CPCCBC4021A

Minimise waste on the building and construction site

CPCCBC4024A

Resolve business disputes

CPCCBC4025A

Manage personal work priorities and professional development

CPCSUS4001A

Implement and monitor environmentally sustainable work practices

CPPDSM4014A

Market property for sale

CPPDSM4022A

Sell and finalise the sale of property by private treaty

HLTHIR403C

Work effectively with culturally diverse clients and co-workers