Unit of competency details
CHCVOL001 - Be an effective volunteer (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
06/Aug/2015 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Accredited courses that have this unit in the completion mapping
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 120505 | Work Practices Programmes | 02/Nov/2015 | |
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Unit of competency
Modification History
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Release
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Comments
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Release 1
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This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.
Significant changes to performance criteria
New evidence requirements for assessment including volume and frequency requirements
Minimum work requirement of 20 hours
Significant changes to knowledge evidence
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Application
This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts.
This unit applies to a range of sectors.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
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ELEMENT
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PERFORMANCE CRITERIA
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Elements define the essential outcomes
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Performance criteria specify the performance needed to demonstrate achievement of the element.
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1. Prepare for volunteer work
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1.1 Identify the rights and responsibilities of the organisation and apply to work
1.2 Identify the rights and responsibilities of the volunteer and apply to work
1.3 Identify relevant policies and procedures and apply to work
1.4 Identify the organisation’s structure, lines of communication and authority and boundaries of work roles that apply to own work
1.5 Participate in required background checks in accordance with organisation and legislative requirements
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2. Work as a volunteer
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2.1 Manage and organise own time and work tasks
2.2 Work as part of a team to meet organisation needs
2.3 Maintain appropriate communication networks, processes and relationships between paid and unpaid staff in relation to volunteer work
2.4 Identify and access available support structures as required
2.5 Respond to problems and contingencies related to the workplace in accordance with role
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3. Check and complete work in consultation with supervisor
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3.1 Seek and receive feedback on own performance
3.2 Request advice, assistance, clarification and further information as required
3.3 Report any issues and/or unresolved problems to supervisor
3.4 Complete relevant reports or workplace documentation as required
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Foundation Skills
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The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
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Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
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Unit Mapping Information
No equivalent unit.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53
Assessment requirements
Modification History
|
Release
|
Comments
|
|
Release 1
|
This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.
Significant changes to performance criteria
New evidence requirements for assessment including volume and frequency requirements
Minimum work requirement of 20 hours
Significant changes to knowledge evidence
|
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
- volunteered as part of a team with paid and/or unpaid staff for a period of at least 20 hours in an organisation with a structured volunteer program
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
- legal and ethical considerations for volunteer work and how these are applied in organisations, including:
- rights and responsibilities of volunteer, colleagues, organisation and customers and/or consumers
- privacy, confidentiality and disclosure
- mandatory reporting
- volunteering as a choice and as being based on reciprocity
- how personal values and attitudes may impact on work as a volunteer
- the need for relevant background checks to be undertaken by the organisation
- mandatory training requirements
- organisation expectations of volunteers
- valuing self as a volunteer
- personal motivations for volunteering
- personal expectations to be gained from volunteer work
- the volunteering sector including the nature of volunteer work, the importance of volunteer work to the community and principles of volunteering
- organisation structure, processes, policies and procedures
- Universal declaration on volunteering and current national volunteering codes and standards
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53
