Skill set details

CHCSS00066 - Client-oriented service delivery skill set (Release 3)


Usage recommendation:
Is superseded by CHCSS00122 - Client-oriented Service DeliveryChange to composition or unit content 22/Nov/2022

ReleaseRelease date
3 (this release) 06/Aug/2015
(View details for release 2) 09/Oct/2013
(View details for release 1) 01/Jul/2013

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Modification History



Release 3

Units of competency updated (see mapping at www.cshisc.com.au)

significant change to units

Equivalent outcome

Release 2

Added Companion Volumes link. Equivalent outcome.

Release 1

This version was released in CHC Community Services Training Package release 1.0 and meets the requirements of the New Standards for Training Packages.

Skill Set Description

CHCCOM002 Use communication to build relationships

CHCMGT001 Develop, implement and review quality framework

CHCCCS015 Provide individualised support

CHCCCS025 Support relationships with carers and families

Pathways Information

These units provide credit towards a range of qualifications at Certificate III and Certificate IV.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Not applicable.

Target Group

This skill set has been endorsed by industry as appropriate for people, employed as support or care workers, who provide direct client care in a range of contexts, including aged care, home and community care and disability.

It provides a set of skills for engaging in direct client care work in sectors undergoing significant reform.

Suggest words for Statement of Attainment

This skill set meets the industry requirements for direct client care work in the aged care, home and community care, and disability industries.