Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to develop, implement and evaluate formal client support agreements and partnerships between generalist housing providers and specialist support providers |
Application of the Unit
Application |
The skills described in this unit may be applied across a range of community services workplace contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Investigate partnership opportunities |
1.1 Gather and analyse information on potential partners 1.2 Target partners according to organisation needs analysis and strategic directions where appropriate 1.3 Make contact with relevant partner organisations |
2. Negotiate support agreement terms and conditions |
2.1 Conduct negotiations to maintain partnership focus and protect client's interests 2.2 Conduct negotiations in a flexible manner within previously determined parameters 2.3 Clearly define roles and responsibilities of each partner, including level and type of support 2.4 Address confidentiality and privacy issues where appropriate 2.5 Address dispute resolution issues 2.6 Develop and follow communication protocols 2.7 Sign service support agreement |
3. Implement support agreement |
3.1 Negotiate and schedule regular meetings with partners as appropriate 3.2 Consult clients at all stages of implementation 3.3 Develop and use dispute resolution strategies where necessary 3.4 Ensure all reporting requirements are met in accordance with organisation procedures |
4. Evaluate support agreements |
4.1 Develop criteria for evaluation of partnership 4.2 Seek client feedback in the evaluation process 4.3 Measure performance against agreed criteria 4.4 Amend support agreements and re-negotiate with partner organisation where appropriate |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Partner organisations may include but are not limited to : |
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Documentation could include but is not limited to : |
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Relevant legislation may include , but is not limited to : |
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Support may include : |
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Unit Sector(s)
Not Applicable