Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Description |
CHCORG621C Act as a resource to other services |
CHCORG621D Act as a resource to other services |
Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required for a worker to act as a resource to other services |
Application of the Unit
Application |
The skills described in this unit may be applied across a range of community services workplace contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify needs/issues in consultation with the service |
1.1 Consult all relevant people/stakeholders to identify main issues and relevant information 1.2 Identify different perceptions about issues 1.3 Identify contextual pressures, restraints and resources relevant to issues 1.4 Identify areas of common understanding |
2. Provide information and advice |
2.1 Develop appropriate and relevant information materials and provide in suitable formats and a timely manner to address issues and needs of services 2.2 Organise and facilitate meetings 2.3 Appropriately safeguard and develop the confidence of workers in the services 2.4 Recommend alternative processes/structures to improve the service 2.5 Develop and communicate innovative models for service delivery 2.6 Identify and recommend services which can offer additional advice or information 2.7 Provide appropriate information to extend people's awareness of potential outcomes and strategies |
3. Develop and implement models and strategies, in consultation with the service |
3.1 Discuss a range of options and develop an action plan with relevant people 3.2 Include in plan a process for review and follow up 3.3 Implement strategies with service personnel as requested and needed 3.4 Identify resources to implement the action plan and support the service to gain them 3.5 Provide demonstrations as required to assist implementation of new approaches 3.6 Provide appropriate support coaching to develop necessary competence 3.7 Undertake mediation and negotiation as required to assist in resolving any conflict |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
|
Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
|
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
|
Access and equity considerations: |
|
Context of and specific resources for assessment: |
|
Method of assessment: |
|
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
|
Identify needs/issues in the service may be via: |
|
Issues and needs of services may include: |
|
Information may be provided to the service through: |
|
Conflict may be between: |
|
Unit Sector(s)
Not Applicable