Unit of competency details

CHCORG610B - Manage change in a community sector organisation (Release 1)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from CHC08 Community Services Training Package07/Dec/2015

ReleaseRelease date
1 1 (this release) 25/Mar/2011

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
CHC52212 - Diploma of Community Services CoordinationDiploma of Community Services CoordinationSuperseded
CHC50812 - Diploma of Social HousingDiploma of Social HousingSuperseded
CHC80108 - Graduate Diploma of Community Sector ManagementGraduate Diploma of Community Sector ManagementDeleted1-2 
CHC51008 - Diploma of Children's Services (Outside school hours care)Diploma of Children's Services (Outside school hours care)Superseded1-2 
CHC52208 - Diploma of Community Services CoordinationDiploma of Community Services CoordinationSuperseded
CHC50808 - Diploma of Social HousingDiploma of Social HousingSuperseded
CHC52312 - Diploma of Community Services (Development and or Humanitarian Assistance)Diploma of Community Services (Development and or Humanitarian Assistance)Deleted
CHC51612 - Diploma of Employment ServicesDiploma of Employment ServicesDeleted
CHC60108 - Advanced Diploma of Disability WorkAdvanced Diploma of Disability WorkSuperseded
CHC60312 - Advanced Diploma of Community Sector ManagementAdvanced Diploma of Community Sector ManagementSuperseded
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080307 Organisation Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080307 Organisation Management  02/Oct/2012 
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Modification History

Not Applicable

Unit Descriptor


This unit describes the knowledge and skills required to foster and implement constructive and beneficial change in a complex organisation

Application of the Unit


The skills described in this unit may be applied across a range of community sector workplace contexts

Licensing/Regulatory Information

Not Applicable


Not Applicable

Employability Skills Information

Employability Skills 

This unit contains Employability Skills

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria



1. Ensure practices of the organisation are appropriate

1.1 Design and implement processes to regularly review relevance of organisation's philosophy in the light of needs of clients and key stakeholders

1.2 Undertake ongoing monitoring of organisation policies and practices to ensure they:

  • do not support discrimination
  • promote ethical behaviour
  • meet duty of care responsibilities
  • are based on principles of natural justice
  • meet funding requirements
  • continue to be relevant

1.3 Undertake ongoing evaluation of organisation's practices to ensure they:

  • are consistent with its philosophies and policies
  • positively contribute to meeting client and stakeholder needs

2. Respond to change in the community

2.1 Implement appropriate strategies to provide accurate and current information on trends  and changes in the community which may impact on the organisation and its clients

2.2 Identify and assess social, political and economic trends and anticipate their impact on the organisation, community and client group

2.3 Where required, commission expert advice and/or research to provide access to detailed information about trends and the likely impact of changes

2.4 Maintain currency with information and trends through membership of professional associations, research organisations and networks

2.5 Assess and revise appropriate management and work practices to reflect trends and research findings

3. Initiate and implement organisation change  within a planning framework

3.1 Identify changing requirements, initiate opportunities to change policies and practices, and promote to relevant staff, clients and stakeholders

3.2 Define the nature and scope of required changes, and develop strategies to successfully implement them, including:

  • determining budgetary considerations
  • appropriate consultation, negotiation and communication
  • addressing possible barriers
  • promoting effects and benefits of change
  • risk assessment

3.3 Identify and implement changes that reflect:

  • consideration of a range of alternatives
  • appropriate consultation and communication with staff, client and stakeholders
  • current accepted good practice
  • appropriate levels of planning
  • organisation quality assurance processes
  • provision of relevant training

3.4 Put in place processes to ensure outcomes of changes are evaluated against expectations and previous performance

Required Skills and Knowledge


This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge :

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

  • A range of approaches to organisation planning and management
  • Community consultation mechanisms
  • Funding/income strategies
  • Marketing and promotion
  • Organisation change strategies
  • Principles and practices of change management theory
  • Relevant government policies and systems
  • Scope and operation of the industry
  • The services and products of the research sources listed in the Range Statement

Essential skills :

It is critical that the candidate demonstrate the ability to:

  • Consult research sources identified in the Range Statement
  • Develop and implement organisation policies and procedures indicated in the Range Statement
  • Work with aspects of organisation change as identified in the Range Statement

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

  • Demonstrate application of skills in:
  • continuous improvement principles and practices
  • literacy
  • communication and negotiating with senior level decision-makers and community leaders
  • preparing and delivering public presentations
  • community consultation
  • planning and review processes
  • coordinating a complex range of issues and relationships
  • analysis
  • leadership and motivation
  • service quality maintenance
  • financial management and maintenance
  • effective and safe management of technological change
  • Facilitate processes to recognise and address environmental responsibility and sustainable practice issues

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency :

  • The individual being assessed must provide evidence of specified essential knowledge as well as skills
  • This unit is most appropriately assessed in the workplace under the normal range of workplace conditions
  • It is recommended that assessment take place on more than one occasion or evidence gathered that provides evidence of competence over a period of time

Access and equity considerations :

  • All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
  • All workers should develop their ability to work in a culturally diverse environment
  • In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
  • Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment :

  • This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
  • Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted

Method of assessment :

  • Assessment may include observations, questioning and evidence gathered from the workplace

Range Statement


The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Trends may include :

  • Social, political and economic trends driven from a variety of sources

Organisation change may relate to :

  • Building and other resources
  • Community expectations
  • Employment and work practices
  • Internal and external policies
  • Legislative and statutory framework
  • Levels and sources of funding
  • Management decision-making processes
  • Nature and focus of service, programs and activities
  • Service users/funding providers
  • Staff requirements
  • Technological changes

Research sources will include :

  • Academic studies
  • Commission of inquiry, royal commissions, senate inquiries reports
  • Commonwealth and state government reports
  • Conferences, seminars, visiting speakers
  • Media
  • Peak bodies
  • Political party policy
  • Professional associations journals and projects
  • Publications, newsletters
  • Social action and research bodies
  • Statutory/government bodies

Unit Sector(s)

Not Applicable