Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Description |
CHCORG506D Coordinate the work environment |
CHCORG506E Coordinate the work environment |
Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to undertake supervisory and coordinating activities in work groups in community service organisations |
Application of the Unit
Application |
The skills described in this unit may be applied across a range of community services workplace contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Contribute to and promote effective work practices |
1.1 Routinely identify and implement effective ways of working to sustain ongoing health and morale 1.2 Develop and implement work plans to ensure:
1.3 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints 1.4 Where relevant to work role, implement effective measures to ensure new and existing staff:
1.5 Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management 1.6 Take responsibility for own behaviour and identify and implement ways to develop effective working relationships |
2. Promote effective workplace relations |
2.1 Model and promote effective communication in the workplace, including open discussion and active listening 2.2 Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties 2.3 Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints 2.4 Make every effort to resolve issues which may disrupt work unit activities |
3. Facilitate work group activities |
3.1 When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members 3.2 Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action 3.3 Provide feedback in a supportive manner appropriate to individuals and the group |
4. Develop and implement staffing processes as required |
4.1 Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals 4.2 Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing 4.3 Participate in recruitment processes as required 4.4 If staff performance is unsatisfactory, provide counselling and support to improve performance 4.5 Address staff performance issues as required in accordance with organisation's procedures 4.6 Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation |
5. Advocate for workplace health and safety and fair employment practices |
5.1 Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices 5.2 Negotiate, develop and implement work practices within the above legislative and organisation guidelines 5.3 Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties 5.4 Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
|
Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
|
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
|
Access and equity considerations: |
|
Context of and specific resources for assessment: |
|
Method of assessment: |
|
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
|
Staffing requirements may cover the following staff: |
|
Staffing proposals will include: |
|
Organisation policies and procedures will relate to: |
|
Management may be by: |
|
Unit Sector(s)
Not Applicable