Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives |
Application of the Unit
Application |
The skills described in this unit may be applied across a range of community services workplace contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Contribute to the effective operation of the workgroup |
1.1 Identify own job responsibilities and their contribution to service delivery 1.2 Work within defined job role and responsibilities 1.3 Seek assistance and direction and obtain as required 1.4 Work in a manner that complements that of others according to policies and rules of workplace practice 1.5 Complete activities to standard expected in workplace 1.6 Carry out set tasks in a positive and courteous manner 1.7 Identify resources needed to carry out own work duties 1.8 Deal with shortages of resources according to organisation practices 1.9 Keep work area well organised and safe in accordance with relevant standards/policies |
2. Review and develop own work performance |
2.1 Monitor own work according to requirements for job quality and customer service 2.2 Plan work activities to achieve individual objectives and organisation expectations 2.3 Report to supervisor when work requirements are unable to be met 2.4 Clearly communicate to supervisor/appropriate person, need for additional support to improve performance 2.5 Report need for training to supervisor, as required 2.6 Undertake training as appropriate 2.7 Take opportunities for support and supervision as required |
3. Work cooperatively with others |
3.1 Use problem solving when necessary so work is completed according to organisation policies and practices 3.2 Demonstrate respect for individual differences of workers in workplace relationships 3.3 Demonstrate understanding and application of the value of cultural differences and diversity when working with others 3.4 Identify and show respect for different roles and responsibilities 3.5 Behave appropriately in the workplace, in a manner likely to promote cooperation 3.6 Share information with others in order to complete set activities 3.7 Report conflicts in the workplace to supervisor |
4. Contribute to the development of policies, practices and structures of an organisation |
4.1 Report concerns regarding administrative policies, practices and procedures to supervisor 4.2 Report concerns regarding job responsibilities to supervisor 4.3 Provide information, ideas and suggestions to supervisor when requested 4.4 Participate in staff meetings/working groups, if required |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Related units : |
This unit should be assessed in conjunction with other compulsory units packaged in a qualification |
Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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The contexts for working with others include : |
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Working with others will be carried out within requirements established by : |
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Organisation requirements / constraints may include : |
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Resources may be : |
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Organisation practices dealing with shortages of resources may include : |
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Report to supervisors may be : |
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Need for additional support may be communicated : |
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Share information with others may be : |
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Organisation policies and practices include those relating to : |
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Unit Sector(s)
Not Applicable