Unit of competency details

CHCMHS003 - Provide recovery oriented mental health services (Release 1)


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Release Status:
ReleaseRelease date
1 1 (this release) 06/Aug/2015


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 061309 Community Health  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 061309 Community Health  02/Nov/2015 
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Unit Of competency

Modification History



Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

New unit.


This unit describes the skills and knowledge required to work collaboratively in providing services to implement a range of strategies as part of recovery oriented service provision for people with mental illness.

This unit applies to work with people living with mental illness in a range of community services work contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Share and collect information to collaboratively inform the plan for recovery

1.1 Work in a recovery oriented framework that respects the person’s experience, culture and unique recovery journey and the agreed recovery alliance relationship

1.2 Use a collaborative approach to discuss and determine information to be collected and sources of information to be accessed

1.3 Explain any organisation or program requirements including the commitment to access and equity, and limits to confidentiality

1.4 Obtain consent from the person according to organisation policy and procedure

1.5 Gather and document information from the person and other agreed sources to explore and clarify the person’s preferences, meanings and needs

1.6 Apply best practice principles, if formal assessment is to be conducted, and work within organisation policy and procedures relating to assessment protocols

1.7 Together identify the range and potential effects of social and other barriers that are impacting on the person

2. Facilitate collaborative planning process for recovery

2.1 Work collaboratively to develop a plan for recovery and transition based on the person’s choices, preferences, values, needs and goals and discuss different planning options and tools

2.2 Facilitate planning sessions using effective communication strategies in a manner that respects the person as their own expert, fosters their strengths and supports them as the driver of their recovery journey

2.3 Discuss and confirm the person’s choices for personal wellness, development of self-efficacy, cultural requirements, values, meanings and purpose in life

2.4 Work collaboratively with the person to identify strategies and priorities to achieve goals including self-advocacy strategies and transition beyond the service

2.5 Identify possible barriers or risks with the person and the strategies and/or other people who can assist in responding to or overcoming these challenges

2.6 Develop and document personal wellness plan, risk plans or other plans to meet the person’s priorities, as appropriate

2.7 Work collaboratively with the person to identify and balance duty of care and dignity of risk considerations whilst promoting independence from service

2.8 Identify and document the person’s and worker’s roles and timelines for action

3. Collaboratively implement plan for recovery

3.1 Discuss with the person their interest and readiness to initiate their plan for recovery

3.2 Undertake service actions as agreed in the plan in a timely manner

3.3 Facilitate access to information, resources and education about opportunities and service options relevant to the persons aspirations

3.4 Support person’s decision making and self-advocacy

3.5 Support person’s positive risk taking and resilience building

3.6 Maintain regular contact with the person, and be available to offer support and follow up on actions

3.7 Maintain records and progress notes in collaboration with the person

4. Develop and maintain effective working relationships with care support network

4.1 Determine with the person who else they choose to involve in their recovery process and the roles they want them to play

4.2 Obtain consent specifying what information can be shared with specific members of their care network and the circumstances in which the information can be released

4.3 Identify the information and support needs of family, carer/s and friends

4.4 Establish rapport and build an effective working relationship with relevant members of the care network

4.5 Provide and communicate information so that it is readily understood by members of the care network

4.6 Work from a strength based approach and communicate in a manner that respects the rights, dignity, choices and confidentiality of the person with the mental health condition while facilitating the care network to support the person

4.7 Facilitate support, training or services to family, carer/s and friends based on identified needs

5. Support person during challenges

5.1 Respond proactively to potential obstacles, challenges and barriers that arise, working with the person to identify ways to proceed and to reduce the likelihood of occurrence

5.2 Maintain an empathic, supportive and hope inspiring approach as challenges occur seeing challenge as part of the recovery journey and sources for learning

5.3 Respond promptly, positively and supportively to person in distress or crisis and support access to required services

5.4 Respond promptly to de-escalate potential incidents or risks and promote safety

6. Collaboratively review the effectiveness of the plan and support provided

6.1 Review recovery plan and alliance regularly with person to ensure continued relevance and effectiveness

6.2 Gather feedback from the person at key milestones about the effectiveness and progress in implementing their recovery plan

6.3 Identify new directions and areas for change in the recovery plan and amend plans and transition strategies

6.4 Continue implementation and review cycle for the recovery plan until outcomes have been achieved and no further service or support is required

6.5 Gather and respond to feedback from the person on their satisfaction with the service and support provided

6.6 Reflect on work practice and feedback and identify opportunities for enhancing empowerment and improved processes

Foundation Skills

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53


Assessment requirements

Modification History



Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

New unit.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • collaborated with at least 3 different people with mental illness to develop, implement and review a plan for recovery using recovery orientated approaches
  • performed the activities outlined in the performance criteria of this unit during a period of at least 80 hours of work

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:

  • legal and ethical considerations (international, national, state/territory and local) for mental health work, and how these are applied in organisations and individual practice:
  • codes of practice
  • discrimination
  • dignity of risk
  • duty of care
  • human rights
  • mandatory reporting
  • practice standards
  • privacy, confidentiality and disclosure
  • policy frameworks
  • records management
  • rights and responsibilities of workers, employers and individuals accessing the service
  • specific mental health legislation and its impact on individual workers
  • work role boundaries – responsibilities and limitations
  • work health and safety
  • values and principles of the mental health sector
  • recovery
  • recovery oriented practice
  • health promotion and prevention
  • holistic approach
  • empowerment/disempowerment
  • access and equity
  • early intervention
  • rights
  • social justice and inclusion
  • citizenship
  • evidence base for recovery including research and personal recovery experience
  • types of mental illness
  • local and international best-practice frameworks for:
  • planning
  • assessment
  • implementing plan
  • review
  • strategies to:
  • support a person in distress or crises
  • de-escalate incidents of risk
  • historical, current and emerging models of understanding mental illness in Australia and internationally
  • techniques for communication and motivational interviewing/counselling, including:
  • active listening
  • attending skills, use of body language, non-verbal communication
  • paraphrasing
  • reflecting feelings
  • open and closed questioning or probing
  • summarising
  • reframing
  • exploring options
  • normalising statements
  • reflective practice and its role in underpinning ongoing learning, growth and good practice

Assessment Conditions

Skills must have been demonstrated in the workplace with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53