Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to collaboratively assess needs, provide a range of services to meet needs, review progress and evaluate the work undertaken with clients with mental health issues |
Application of the Unit
Application |
This unit applies to work with mental health consumers in a range of community services work contexts This work provides a person-centred approach to care, involving a variety of health and community service professionals working collaboratively with the client, their carer/s and family |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Assess the needs and issues of clients |
1.1 Identify reasons for seeking help 1.2 Identify and document current needs 1.3 Identify client's abilities to address their own needs 1.4 Explain organisation policy and procedures in relation to records, confidentiality and privacy 1.5 Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities 1.6 Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention 1.7 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise 1.8 Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures |
2. Establish goals of service provision with the client |
2.1 Use appropriate communication and relationship building processes to identify service provision goals 2.2 Identify and prioritise issues to be addressed through services provision 2.3 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise 2.4 Assist client to evaluate and select strategies to achieve their goals 2.5 Document goals in relation to client needs in accordance with organisation procedures, as appropriate 2.6 Share goals , with client's consent, where appropriate |
3. Provide services to meet client needs |
3.1 Identify strategies to address impact of mental illness and/or psychiatric disability, incorporating the knowledge, skills and abilities of the person 3.2 Facilitate use of other appropriate strategies, services and resources 3.3 Negotiate short and long term strategies as appropriate 3.4 Provide services in manner that supports and encourages independence 3.5 Maintain records of service provision related to agreed goals and strategies, in accordance with organisation procedures and policy 3.6 Provide referrals as appropriate |
4. Review progress with the client |
4.1 Regularly discuss progress with the client 4.2 Negotiate revised goals and strategies 4.3 Negotiate exit from the service or program with the person and provide support in accordance with organisation policies and available resources 4.4 Discuss outcomes with client and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures 4.5 Maintain confidentiality in accordance with agency/ organisation guidelines and relevant legislation |
5. Use self protection strategies |
5.1 Use conflict resolution and negotiation as appropriate 5.2 Take appropriate action to ensure safety of self and others 5.3 Acknowledge limits of own abilities and make referrals as appropriate in accordance with organisation policies and available resources 5.4 Seek emergency assistance as required |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
|
Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
|
Access and equity considerations : |
|
Context of and specific resources for assessment : |
|
Method of assessment : |
|
Range Statement
RANGE STATEMENT |
|
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
|
Reasons for seeking help may be identified with assistance from : |
|
Needs may include : |
|
Appropriate communication and relationship building processes may include : |
|
Share goals applies within the bounds of confidentiality and may include people such as : |
|
Provide services must take into account : |
|
Other services and resources may include : |
|
Strategies may include assistance with : |
|
Records of service provision may include : |
|
Emergency assistance may be sought from : |
|
Unit Sector(s)
Not Applicable