Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge, skills and attitudes required by workers in community services and health settings to work in a consumer directed and oriented way with consumers who are living with mental health issues |
Application of the Unit
Application |
This unit applies to working with consumers who are affected by mental illness in a range of community services work contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Apply knowledge of the mental health sector |
1.1 Demonstrate basic knowledge of mental health organisations and services 1.2 Reflect an understanding of different service approaches in mental health in work 1.3 Apply basic knowledge of common mental health issues and associated signs and symptoms 1.4 Apply basic knowledge of how to respond appropriately to changes in mental health and mental distress and to report appropriately 1.5 Clarify statutory requirements and duty of care responsibilities applying to own work, including role, responsibilities, accountabilities and potential consequences of own actions |
2. Establish appropriate working relationships with consumers who are living with mental health issues |
2.1 Demonstrate and apply understanding of and commitment to a consumer's right to self define and direct their own recovery 2.2 Use strategies to ensure all contacts with consumers reflect appropriate expression of value systems and consideration of emotional impact of intervention 2.3 Use appropriate communication and relationship building processes to facilitate strong positive relationships 2.4 Discuss with the consumer possibilities and options for responding to their needs and determine and prioritise preferred action 2.5 Respond promptly and supportively to consumers in distress or crisis, respecting the consumer's wishes to the extent possible in the circumstances, and in accordance with organisation policies and procedures 2.6 Work in collaboration with consumer and their support network to routinely ensure that:
2.7 Consistently comply with statutory requirements and duty of care responsibilities |
3. Clarify the needs and issues of consumers |
3.1 Identify and document consumer's current needs, wants and preferences 3.2 Discuss with the consumer their abilities to address their own needs and aspirations and identify support they require |
4. Provide non-clinical services to meet consumer aspirations and needs |
4.1 In collaboration with the consumer, consider their experience, knowledge, skills and abilities and ensure these are taken into account in determining strategies to address the impact of their mental distress 4.2 In consultation with the consumer, facilitate the use of appropriate strategies, services and resources 4.3 Negotiate short and long term strategies and implement as appropriate 4.4 Provide services in a manner which supports and encourages independence and consumer self direction 4.5 Follow organisation policy and procedures particularly in relation to consumer and carer rights, best practice principles, record keeping , confidentiality and privacy 4.6 Review progress and effectiveness of strategies with consumer, supervisor and others as appropriate 4.7 Acknowledge limits of own knowledge, abilities and work role and make appropriate referral to other services as required in accordance with organisation policies 4.8 Seek emergency assistance as required |
5. Apply self-care strategies |
5.1 Maintain a positive work life balance 5.2 Regularly seek and undertake supervision and peer support 5.3 Demonstrate awareness of strategies to address personal physical and emotional needs and apply as appropriate 5.4 Undertake debriefing and seek access to employee assistance programs as required |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Different service approaches in mental health may include : |
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Needs may include : |
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Goals may be : |
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Appropriate communication and relationship building processes may include : |
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Information is shared within the bounds of confidentiality , and wherever possible , with the consent and knowledge of a consumer , with people such as : |
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Services provided take into account : |
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Strategies may include assistance with : |
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Recordkeeping : |
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Records of service provision may include : |
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Emergency assistance may be sought from : |
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Unit Sector(s)
Not Applicable