Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to work as part of a team to develop and maintain effective and trustful communication and relationships with people affected by a mental health condition, their family, carer/s and friends that contribute to recovery and independence |
Application of the Unit
Application |
This unit applies to work with clients affected by mental health condition in a range of community services work contexts This work provides a person-centred approach to care, involving a variety of health and community service professionals working collaboratively with the client, their carer/s and family |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Develop communication strategies to effectively engage with people |
1.1 Identify the person's strengths and interests that may provide an opportunity to establish rapport 1.2 Apply appropriate communication strategies to establish rapport with person with mental health condition, their family, carer/s and work team 1.3 Apply communication strategies in a manner that acknowledges individual time requirements to establish rapport 1.4 Apply communication strategies in a manner that acknowledges cultural barriers to establishing rapport 1.5 Identify and respect the client's choice to involve others (e.g. carer/s, family and friends) 1.6 Apply communication strategies that acknowledge the client's recovery experiences |
2. Maintain an effective working relationship with person affected by mental health condition |
2.1 Identify communication requirements to maintain an effective working relationship with the person 2.2 Deliver any supports collaboratively and in a manner that maintains an effective working relationship with the person 2.3 Collaboratively work with the person, giving them control over their own lives |
3. Develop and maintain effective working relationships with family, carer/s, friends and others |
3.1 Identify the information and support needs of family, carer/s and friends 3.2 Use communication that is readily understood by carer/s, family and friends 3.3 Communicate with family, carer/s and friends in a manner that respects the dignity, choices and confidentiality of the person with the mental health condition |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
|
Essential skills : It is critical that the candidate demonstrate the ability to:
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
|
Access and equity considerations : |
|
Context of and specific resources for assessment : |
|
Method of assessment : |
|
Range Statement
RANGE STATEMENT |
|
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
|
Appropriate communication strategies include : |
|
Unit Sector(s)
Not Applicable