Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required by the worker to undertake administrative duties, including documenting in client records and contributing to the development and monitoring of service delivery plans in accordance with organisation and duty of care requirements |
Application of the Unit
Application |
This unit may apply to work in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Maintain accurate records |
1.1 Demonstrate understanding of the purpose of health/service records 1.2 Provide written reports and workplace forms that are clear, concise, factual and reflect legal and organisation requirements 1.3 Document in the client's health/service records according to organisation protocols 1.4 Follow organisation protocols to protect confidentiality of the client's health/service records 1.5 Use basic health terminology and common abbreviations appropriately |
2. Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities |
2.1 Assist in completing assessment tools and collecting data 2.2 Participate in case conferences according to organisation protocols 2.3 Identify and incorporate the client's preferences when assisting in development of service delivery plan 2.4 Demonstrate basic understanding of the funding and assessment tools utilised in the organisation/ service 2.5 Report changes in client needs, abilities and circumstances to supervisor and/or health professional 2.6 Contribute information when the service delivery plan is reviewed 2.7 Provide feedback to supervisor and/or health professional regarding strategies that are effective or are ineffective in meeting identified client needs 2.8 Notify supervisor and/or health professional of a client's refusal to participate in activities outlined in the service delivery plan 2.9 Provide accurate verbal reports to supervisor, colleagues and/or health professionals |
3. Comply with the administration protocols of the organisation |
3.1 Complete workplace forms and documents in accordance with organisation timeframes, protocols and procedures 3.2 Store and maintain organisation information in accordance with organisation protocols and procedures 3.3 Select and use equipment appropriate to the task according to organisation procedures and manufacturer's instructions 3.4 Deal with issues and problems and arising from operation of equipment in accordance with organisation protocols 3.5 Promptly respond to inquiries and requests according to established procedures and by using appropriate communication equipment |
4. Work within a legal and ethical framework to meet duty of care requirements |
4.1 Demonstrate basic understanding of legislation and common law relevant to work role 4.2 Recognise potential ethical issues and dilemmas in the workplace and discuss with appropriate person 4.3 Recognise unethical conduct and report to appropriate person 4.4 Apply organisation procedures to recognising and responding when client rights and interests are not being protected 4.5 Follow organisation policy and protocols when managing a complaint 4.6 Recognise witnessed signs consistent with financial, physical or emotional abuse of client and report to appropriate person 4.7 Demonstrate understanding of role and responsibilities of legal guardians |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment may include : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Factors to be considered when working within a plan of care include : |
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Changes in behaviour may include : |
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Changes in behaviour may be reported verbally or written , and may include : |
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Records and case history may include : |
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Appropriate person may include : |
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Workplace forms may include : |
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Records may be : |
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Store and maintain organisation information includes : |
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Equipment includes : |
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Maintenance of equipment is : |
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Inquiries and requests may be internal and external via : |
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Reports may be in English or community languages as required by the organisation /service : |
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Organisation policy and protocols include those relating to : |
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Key statutory and legislative regulatory requirements may include those related to : |
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Report may be , and include : |
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Rights may include : |
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Rights are detailed in : |
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Principles of access and equity may include : |
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Unit Sector(s)
Not Applicable