Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required by the worker to undertake administrative duties, including providing client information and completing other information requirements across a range of community sectors |
Application of the Unit
Application |
This unit may apply to work in a range of residential and community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Maintain accurate records |
1.1 Demonstrate understanding of the purpose of health/service records 1.2 Identify client information and record-keeping requirements relative to roles and responsibilities 1.3 Provide client information and workplace forms that are clear, concise, factual and reflect legal and organisation requirements 1.4 Present client information and workplace forms using appropriate technology , protocols and in a timely manner 1.5 Supply client information according to organisation protocols and duty of care requirements 1.6 Where appropriate, collect data according to directions 1.7 Follow organisation protocols to protect confidentiality of the client information and health/service records 1.8 Use health terminology and common abbreviations appropriately and within appropriate scope of roles and responsibilities |
2. Comply with the administration protocols of the organisation |
2.1 Complete workplace forms and documents in accordance with organisation timeframes, protocols and procedures 2.2 Store and maintain organisation information in accordance with organisation protocols and procedures 2.3 Select and use equipment appropriate to the task according to organisation procedures and manufacturer's instructions 2.4 Report any equipment faults to the appropriate person |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Workplace forms may include : |
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Client information may include : |
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Appropriate technology may include : |
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Client information may be in English or community languages as required by the organisation /service : |
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Unit Sector(s)
Not Applicable