Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the introductory knowledge and skills required to work effectively in a home care environment and community settings with clients, family members, staff, visitors, suppliers and others to meet established work requirements Home care services may include: respite care, personal care, household maintenance, home modifications or maintenance, personal assistance and food services Community settings include shops, streets, parks, day programs, venues and vehicles |
Application of the Unit
Application |
This unit applies to work in a home and community care setting Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Operate respectfully within a home care environment |
1.1 Identify role and responsibilities and clarify with supervisor 1.2 Follow organisation's procedures to assure client of bona fide identity before entering the house 1.3 Use appropriate inter-personal skills to establish a positive relationship with clients 1.4 Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals 1.5 Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure 1.6 Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure |
2. Work ethically |
2.1 Locate and read relevant government and organisation procedures , policies , and awards , standards and legislation and clarify uncertainties with appropriate personnel 2.2 Refer any breach or non adherence to standard procedures to appropriate personnel 2.3 Maintain confidentiality of any client matter in accordance with organisation policy and procedure 2.4 Show respect for rights and responsibilities of client and others in work practices 2.5 Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken 2.6 Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements 2.7 Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken |
3. Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings |
3.1 Maintain personal hygiene , dress standard and work practices according to organisation's manual handling and infection control requirements 3.2 Wear personal protective equipment correctly according to organisation requirements 3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures 3.4 Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards 3.5 Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures |
4. Address relevant work issues, requirements and guidelines |
4.1 Comply with organisation policy and programs 4.2 Apply broad knowledge of policy and programs such as HACC, DVA and Government community care directions 4.3 Comply with duty of care implementation in home and community settings and worker roles 4.4 Identify and address specific duty of care issues including:
4.5 Address cultural and religious issues when working in home and community settings 4.6 Acknowledge and address different attitudes towards cleaning, food and personal care such as:
4.7 Follow organisation policies and procedures relating to:
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Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Type of work role should consider : |
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Organisation policy on confidentiality may relate to : |
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Government and organisation procedures , policies , awards , standards and legislation may include : |
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Employee rights and responsibilities may relate to : |
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Employer rights and responsibilities may relate to : |
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Personal hygiene may include : |
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Personal protective equipment (PPE ) may include : |
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Basic home fire safety includes knowledge of : |
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Quality activities may include : |
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Designated knowledge /skill development may include : |
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Unit Sector(s)
Not Applicable