Unit of competency

Modification History

Application

This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.

This unit applies to individuals involved group work in a range of community service settings. They work according to established organisation procedures.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

Elements and Performance Criteria

Foundation Skills

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

Assessment requirements

Modification History

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• participated in, and supported the activities of, at least 3 different groups, where groups comprise at least 5 members
• modelled the following communication skills when participating in groups:

• active listening
• questioning
• rapport-building
• conflict resolution
• clarity in communication.

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• legal and ethical considerations for group work, and how these are applied in organisations and individual practice:

• codes of conduct
• discrimination
• duty of care
• mandatory reporting
• privacy, confidentiality and disclosure
• records management
• work role boundaries – responsibilities and limitations
• work health and safety

• policies and procedures
• nature of groups and the way they operate at an overview level, including:

• dynamics of groups
• stages of group development
• stages of change
• styles of group leadership and decision-making

• communication techniques and how they are used within groups, including:

• active listening and questioning
• rapport building
• conflict resolution
• non-verbal communication

• nature of resources provided to groups, including:

• information/referrals
• facilities
• equipment/materials
• administrative support
• facilitation of meetings
• worker skills/expertise

• nature of support provided including:

• resources managed by the organisation
• advice, information and facilitation
• individual or group supervision.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

• use of suitable facilities, equipment and resources, including:

• organisation policies and procedures
• group member information

• modelling of industry operating conditions, including:

• scenarios that involve interactions with groups.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53