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Unit of competency details

CHCDIV001 - Work with diverse people (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes CHCCS405A - Work effectively with culturally diverse clients and co-workersThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged HLTHIR403C/CHCCS405A. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency. 05/Aug/2015
Supersedes HLTHIR403C - Work effectively with culturally diverse clients and co-workersThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged HLTHIR403C/CHCCS405A. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency. 05/Aug/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 06/Aug/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-4.0 
SIR - Retail Services Training PackageRetail Services Training Package 1.0-4.0 
HLT - HealthHealth 2.0-4.2 
FNS - Financial Services Training PackageFinancial Services Training Package 2.0-4.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CHC - Community ServicesCommunity Services 2.0-3.2 
BSB - Business Services Training PackageBusiness Services Training Package 2.0-6.1 

Qualifications that include this unit

CodeTitleRelease
SIS40115 - Certificate IV in Sport and RecreationCertificate IV in Sport and Recreation
SIR40316 - Certificate IV in Retail ManagementCertificate IV in Retail Management1-3 
SIR40116 - Certificate IV in Community PharmacyCertificate IV in Community Pharmacy
SIR30216 - Certificate III in RetailCertificate III in Retail1-3 
SIR30116 - Certificate III in Community PharmacyCertificate III in Community Pharmacy
HLT62615 - Advanced Diploma of AyurvedaAdvanced Diploma of Ayurveda1-2 
HLT60113 - Advanced Diploma of Aboriginal and/or Torres Strait Islander Health CareAdvanced Diploma of Aboriginal and/or Torres Strait Islander Health Care4-5 
HLT57915 - Diploma of Anaesthetic TechnologyDiploma of Anaesthetic Technology1-2 
HLT57715 - Diploma of Practice ManagementDiploma of Practice Management
HLT57415 - Diploma of AudiometryDiploma of Audiometry
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Displaying items 1 - 10 of 100

Accredited courses that have this unit in the completion mapping

CodeTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
52841WA - Certificate II in Introduction to Aged CareCertificate II in Introduction to Aged Care 
52840WA - Certificate II in Introduction to Disability CareCertificate II in Introduction to Disability Care 
52839WA - Course in Community Legal ServicesCourse in Community Legal Services 
52792WA - Advanced Diploma of Holistic Classical Yoga PracticesAdvanced Diploma of Holistic Classical Yoga Practices 
22523VIC - Certificate I in Employment PathwaysCertificate I in Employment Pathways 
22512VIC - Course in Policing Recruitment PathwayCourse in Policing Recruitment Pathway 
22449VIC - Certificate III in Mumgu-dhal tyama-tiytCertificate III in Mumgu-dhal tyama-tiyt 
10855NAT - Certificate III in English ProficiencyCertificate III in English Proficiency 
10831NAT - Certificate IV in Energy KinesiologyCertificate IV in Energy Kinesiology 
10828NAT - Diploma of Polestar Pilates Comprehensive Instruction MethodDiploma of Polestar Pilates Comprehensive Instruction Method 
10819NAT - Certificate IV in Parent, Family and Community EngagementCertificate IV in Parent, Family and Community Engagement 
10813NAT - Certificate IV in Bereavement SupportCertificate IV in Bereavement Support 
10808NAT - Certificate IV in Work Skills for Career Enhancement and ManagementCertificate IV in Work Skills for Career Enhancement and Management 
10804NAT - Course in Bilingual Community Education WorkCourse in Bilingual Community Education Work 
10791NAT - Diploma of Clinical Hypnosis and Strategic Psychotherapy Diploma of Clinical Hypnosis and Strategic Psychotherapy  
10742NAT - Certificate IV in Christian Ministry and Theology Certificate IV in Christian Ministry and Theology  
10719NAT - Certificate IV in Leadership and Innovation in Dementia ServicesCertificate IV in Leadership and Innovation in Dementia Services 
10708NAT - Advanced Diploma of Integrative Complementary MedicineAdvanced Diploma of Integrative Complementary Medicine 
10707NAT - Diploma of Youth and Community Work (Christian)Diploma of Youth and Community Work (Christian) 
10698NAT - Diploma of Weight ManagementDiploma of Weight Management 
10697NAT - Diploma of Yoga TeachingDiploma of Yoga Teaching 
10692NAT - Certificate IV in TESOL (Teaching English to Speakers of Other Languages)Certificate IV in TESOL (Teaching English to Speakers of Other Languages) 
10687NAT - Diploma of Sports Therapy KinesiologyDiploma of Sports Therapy Kinesiology 
10679NAT - Certificate IV in Diabetes Prevention and ManagementCertificate IV in Diabetes Prevention and Management 
10650NAT - Certificate III in Mentoring Aboriginal and/or Torres Strait Islander PeopleCertificate III in Mentoring Aboriginal and/or Torres Strait Islander People 
10649NAT - Advanced Diploma of MinistryAdvanced Diploma of Ministry 
10648NAT - Diploma of Ministry (Insert Stream)Diploma of Ministry (Insert Stream) 
10647NAT - Certificate IV in Ministry (Insert Stream)Certificate IV in Ministry (Insert Stream) 
10642NAT - Diploma of Ageing and Pastoral or Spiritual CareDiploma of Ageing and Pastoral or Spiritual Care 
10638NAT - Certificate IV in Teaching English to Speakers of Other Languages (TESOL)Certificate IV in Teaching English to Speakers of Other Languages (TESOL) 
10635NAT - Diploma of ChaplaincyDiploma of Chaplaincy 
10608NAT - Diploma of Leadership (insert stream)Diploma of Leadership (insert stream) 
10602NAT - Certificate IV in Catholic MinistryCertificate IV in Catholic Ministry 
10601NAT - Certificate III in Catholic Youth Ministry and LeadershipCertificate III in Catholic Youth Ministry and Leadership 
10594NAT - Diploma of Mind Body MedicineDiploma of Mind Body Medicine 
10587NAT - Certificate IV in Enterprise and Career SkillsCertificate IV in Enterprise and Career Skills 
10584NAT - Certificate II in Career PreparationCertificate II in Career Preparation 
10582NAT - Certificate I in Preparation for Work and TrainingCertificate I in Preparation for Work and Training 
10561NAT - Certificate IV in Holistic Counselling and Mind-Body MedicineCertificate IV in Holistic Counselling and Mind-Body Medicine 
10554NAT - Diploma of Yoga TeachingDiploma of Yoga Teaching 
10516NAT - Certificate IV in Bible MinistryCertificate IV in Bible Ministry 
10515NAT - Certificate IV in EvangelismCertificate IV in Evangelism 
10500NAT - Certificate IV in Parent, Family and Community EngagementCertificate IV in Parent, Family and Community Engagement 
10477NAT - Certificate IV in Primary Health Care Missions (in Developing Nations Communities)Certificate IV in Primary Health Care Missions (in Developing Nations Communities) 
10472NAT - Certificate IV in Community Development MinistryCertificate IV in Community Development Ministry 
10471NAT - Certificate IV in Christian Missions CounsellingCertificate IV in Christian Missions Counselling 
10341NAT - Certificate IV in Dementia PracticeCertificate IV in Dementia Practice 
10286NAT - Advanced Diploma of Oral Health (Dental Hygiene)Advanced Diploma of Oral Health (Dental Hygiene) 
10236NAT - Certificate IV in Presenting Community Health Education ProgramsCertificate IV in Presenting Community Health Education Programs 
10183NAT - Diploma of EducationDiploma of Education 
10139NAT - Course in Indigenous MentoringCourse in Indigenous Mentoring 
10036NAT - Diploma of Ministry (Insert Stream)Diploma of Ministry (Insert Stream) 
10032NAT - Diploma of ChaplaincyDiploma of Chaplaincy 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 02/Nov/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

Merged HLTHIR403C/CHCCS405C. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency.

Application

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Reflect on own perspectives

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

2. Appreciate diversity and inclusiveness, and their benefits

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

3. Communicate with people from diverse backgrounds and situations

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

4. Promote understanding across diverse groups

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Foundation Skills

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

Merged HLTHIR403C/CHCCS405C. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:
  • selected and used appropriate verbal and non verbal communication
  • recognised situations where misunderstandings may arise from diversity and formed appropriate responses

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

  • concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles
  • concepts and definitions of diversity
  • own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups
  • features of diversity in Australia and how this impacts different areas of work and life:
  • political
  • social
  • economic
  • cultural
  • legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches:
  • discrimination:
  • age
  • disability
  • racial
  • sex
  • human rights:
  • Universal declaration of human rights
  • relationship between human needs and human rights
  • frameworks, approaches and instruments used in the workplace
  • rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out
  • key areas of diversity and their characteristics, including:
  • culture, race, ethnicity
  • disability
  • religious or spiritual beliefs
  • gender, including transgender
  • intersex
  • generational
  • sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
  • key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including:
  • social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people
  • own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services
  • potential needs of marginalised groups, including:
  • protective factors
  • physical, mental and emotional health issues/care needs
  • consideration of impacts of discrimination, trauma, exclusion and negative attitudes
  • resources that support individuals and organisations to embrace and respond to diversity
  • language and cultural interpreters
  • imagery
  • influences and changing practices in Australia and their impact on the diverse communities that make up Australian society
  • impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53