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Unit of competency details

CHCCSL001 - Establish and confirm the counselling relationship (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes CHCCSL501A - Work within a structured counselling frameworkThis version was released in CHC Community Services Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant change to knowledge evidence. Additional assessor requirements. 07/Dec/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 08/Dec/2015


Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
HLT50113 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health CareDiploma of Aboriginal and/or Torres Strait Islander Primary Health Care
CHC52015 - Diploma of Community ServicesDiploma of Community Services
CHC53315 - Diploma of Mental HealthDiploma of Mental Health
CHC52115 - Diploma of Community DevelopmentDiploma of Community Development
CHC42315 - Certificate IV in Chaplaincy and Pastoral CareCertificate IV in Chaplaincy and Pastoral Care
CHC53215 - Diploma of Alcohol and Other DrugsDiploma of Alcohol and Other Drugs
CHC51015 - Diploma of CounsellingDiploma of Counselling
CHC51115 - Diploma of Financial CounsellingDiploma of Financial Counselling
HLT50213 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care PracticeDiploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice
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Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 090513 Counselling  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 090513 Counselling  29/Apr/2016 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version was released in CHC Community ServicesTraining Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages.

Significant changes to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. Additional assessor requirements.

Supersedes CHCCSL501A

Application

This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model.

This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use a structured approach to counselling

1.1 Analyse existing client information prior to commencement of counselling session

1.2 Use initial session to gather additional client information as a foundation for counselling process

1.3 Select and use communication techniques that support the initial counselling session objectives

1.4 Follow a structured approach to counselling based on client needs and expectations

2. Establish the nature of the helping relationship

2.1 Provide information that assists clients to understand the nature of the counselling service on offer

2.2 Clarify, confirm or modify client expectations of the counselling service

2.3 Identify client anxieties about the counselling process and explore with clients

2.4 Acknowledge and show respect for client’s immediate concerns

2.5 Clarify both expectations and commitment to the counselling relationship and confirm with clients

2.6 Identify indicators of client issues beyond scope of own role and report or refer according to presenting issue and organisation requirements

3. Confirm the helping relationship

3.1 Explore options and approaches for the relationship with clients according to individual need

3.2 Agree priorities and develop a plan for counselling in collaboration with the client

3.3 Make documented agreement with the client that addresses disclosure and organisation requirements

Foundation Skills

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version was released in CHC Community Services Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages.

Significant changes to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. Additional assessor requirements.

Supersedes CHCCSL501A

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • conducted an initial session with at least 3 different clients presenting with different issues, to establish, confirm and document the nature of the helping relationship, including:
  • followed the structure and process of a counselling interview
  • developed counselling plans that include required:
  • safety or reporting issues
  • recording of clients own identified priorities
  • observations of client requirements
  • involvement of other agencies/referral information
  • special needs information
  • goals
  • evaluation strategies
  • used communication techniques, including:
  • effective use of body language
  • paraphrasing
  • reflecting feelings
  • open and closed questioning or probing
  • summarising
  • reframing.

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

  • legal and ethical considerations for the initial stages of counselling, and how these are applied in individual practice:
  • codes of conduct/practice
  • contract requirements, formats for contracts and key information for inclusion in a counselling contract
  • discrimination
  • duty of care
  • human rights
  • mandatory reporting
  • practitioner/client boundaries
  • privacy, confidentiality and disclosure
  • records management
  • rights and responsibilities of workers, employers and clients
  • work role boundaries – responsibilities and limitations of the counsellor role
  • work health and safety
  • the counselling process, including:
  • what clients have a right to expect
  • principles of person-centred practice
  • purpose of counselling
  • how counselling has evolved as a helping relationship
  • place of counselling within the helping services
  • scope and nature of the counselling relationship, including professional limitations
  • impact of own values on the counselling relationship
  • counselling planning, its scope, and techniques for creating a counselling plan, including requirements for:
  • safety or reporting issues
  • recording of clients own identified priorities
  • observations of client requirements
  • involvement of other agencies/referral information
  • special needs information
  • goals
  • evaluation strategies
  • communication techniques, including:
  • effective use of body language
  • paraphrasing
  • reflecting feelings
  • open and closed questioning or probing
  • summarising
  • reframing
  • types of issues with which clients may present, the extent to which these fall within the counselling scope of practice, and options for referral, including for:
  • alcohol and other drugs
  • domestic and family violence
  • financial difficulty
  • homelessness
  • mental illness
  • problem gambling.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

  • use of suitable facilities, equipment and resources, including template documentation for counselling agreements
  • modelling of industry operating conditions, including scenarios that involve complex interactions with real people in face-to-face situations where candidate and client are physically present in the same room.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

In addition, assessors must have 2 years experience working in a counselling role and hold a qualification in counselling or related field that involves counselling, at Diploma level or higher (or equivalent qualification).

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53