Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Description |
CHCCS513B Maintain an effective community sector work environment |
CHCCS513C Maintain an effective community sector work environment |
Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit of competency describes the skills and knowledge required by those working at a management level to maintain an effective work environment in a community sector work context It includes monitoring, coordinating and promoting ethical, safe and effective work practices in line with established work requirements |
Application of the Unit
Application |
This unit applies to work in a range of community service settings such as:
Application of this unit should be contextualised to reflect specific workplace requirements and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Promote ethical work practices |
1.1 Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised 1.2 Ensure staff understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken 1.3 Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event 1.4 Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice 1.5 Promote respect for rights and responsibilities of others through considered application of work practices 1.6 Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices 1.7 Identify potential conflict of interest in the workplace and take action to avoid and/or address |
2. Support culture of effective communication |
2.1 Monitor and address communication issues in the workplace 2.2 Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters 2.3 Monitor workplace communication to support accuracy and understanding of information provided and received 2.4 Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes 2.5 Promote and support a client-centred approach to community services work throughout interpersonal communication with clients and colleagues 2.6 Promote and assist with the resolution of conflict and interpersonal differences in the workplace |
3. Facilitate staff education relevant to the community sector |
3.1 Contribute to staff knowledge of different sectors within community services and how the inter-relationships between these sectors may be used to enhance their work 3.2 Maintain and share knowledge of current issues which impact on community services in own work area/organisation and as related to different models of work 3.3 Promote greater understanding of community services work and issues among key stakeholders and representatives from relevant target groups 3.4 Facilitate staff knowledge of and commitment to the central philosophies and values of the community services industry |
4. Monitor professional work standards |
4.1 Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff 4.2 Identify areas for improving work practices and support implementation in line with organisation policies and procedures 4.3 Check compliance of work undertaken with relevant accreditation and professional standards applying to work undertaken and address issues where pertinent 4.4 Facilitate staff understanding and focus on achieving organisation goals and objectives in work undertaken 4.5 Ensure issues requiring mandatory notification are identified and reported appropriately and within organisation's specified timeframes |
5. Work effectively within the community services system |
5.1 Establish effective relationships with workers from different sectors and levels of the industry in line with work role requirements 5.2 Apply knowledge of the roles and functions of relevant community services structures, organisations and systems 5.3 Maintain knowledge of current issues influencing the community services system, including issues for Aboriginal and Torres Strait Islander people and contemporary cultural issues 5.4 Work with an understanding of funding mechanisms, and how the organisation's operations are financed |
6. Take opportunities to develop own competence |
6.1 Monitor own skills/knowledge in relation to ongoing and changing work requirements 6.2 Identify areas for personal development in line with community services industry developments, organisation requirements and personal interest 6.3 Take initiative to access and/or create development opportunities to support organisation need and personal career development 6.4 Undertake available formal and informal skill/knowledge development and maintenance activities |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Context of and specific resources for assessment: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Work role requirements may include: |
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Organisation policy on confidentiality may relate to: |
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Organisation procedures, policies, awards, standards and legislation may include: |
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Client may include: |
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Stakeholders and representatives may include: |
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Different sectors within community services may include but are not limited to: |
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Different models of work in the sector may include: |
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The central values and philosophies may include: |
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A commitment to access and equity must be demonstrated by: |
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Employee rights and responsibilities may relate to: |
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Employer rights and responsibilities may relate to: |
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Issues requiring mandatory notification may include: |
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Identifying and implementing improved work practices may include: |
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Basic home fire safety includes knowledge of: |
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Designated knowledge/skill development may relate to: |
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Communication strategies may include: |
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Unit Sector(s)
Not Applicable