Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS512B Develop a service delivery strategy |
CHCCS512C Develop a service delivery strategy |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to assess needs of clients, provide information and develop strategies to meet daily living and other support needs of clients |
Application of the Unit
Application |
This unit may apply in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Assess eligibility to access the service |
1.1 Seek determination from family, other carers or other workers as to whether the clients can articulate needs where appropriate 1.2 Collect information to facilitate client information and assessment 1.3 Observe client ability to carry out activities of daily living and assess and document level of assistance required 1.4 Consultclinical records and/or case history 1.5 Consult client's family, friends and other services where appropriate |
2. Provide information to clients and their carers to facilitate an informed choice |
2.1 Inform clients and carers of the range of services available 2.2 Refer to other services as appropriate 2.3 Identify options in consultation with person/carer and other relevant services |
3. Determine strategy with client and relevant workers |
3.1 Discuss client expectations and needs with the person and relevant carers and document 3.2 Obtain assessment of other workers as relevant 3.3 Analyse services to be provided and determine where referral to other services may be appropriate 3.4 Establish and document priorities of the clients 3.5 Determine and document individual service delivery strategy 3.6 Establish and document case manager 3.7 Agree overall service provision with the client |
4. Identify potential safety risks and minimise risk of injury |
4.1 Consider risk factors for clients in relation to priority of needs, the environment and possible consequences and plan services accordingly 4.2 Assess and document the potential for mental health, confusion and other factors to impact well being and safety of client 4.3 Note and document any indicators of violence 4.4 Consider potential consequences of client behaviour and implement appropriate strategies to prevent accidents 4.5 Assess any potential risks for self and other care providers and plan service provision accordingly 4.6 Assess and document risks for family carers and others involved 4.7 Investigate and report unusual circumstances that may indicate risk |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Factors which affect abilities to carry out activities of daily living may include: |
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Activities of daily living are: |
They do not include medical or clinical interventions |
Consult may include: |
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Observation, analysis and determination of needs may need to be: |
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Provide information to clients and their carers to facilitate an informed choice may be relayed: |
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Clinical records and case history may include: |
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Input may be provided by: |
Not all carers will have access to all or any parts of the records or responsibilities related to completing them |
Individual service delivery strategy may be based on: |
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Risk factors for clients may include: |
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Risk will: |
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Risk factors for self and other carers may include: |
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Unusual circumstances may include: |
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Confusion may involve decline in mental health and may be evidenced by: |
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Unit Sector(s)
Not Applicable