Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS505A Provide supervision support to community sector workers |
CHCCS505B Provide supervision support to community sector workers |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to provide supervision as a support for workers in the community services industry, including providing backup support, performing a range of administrative tasks and providing a structured debriefing process |
Application of the Unit
Application |
This unit of competency is to be applied in the context of providing support for community services workers |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Provide supervision support for community service workers |
1.1 Maintain regular contact with workers to demonstrate availability for back-up at all times 1.2 Monitor workers to ensure their conduct maintains physical and psychological safety of clients, self and other workers 1.3 Promote and maintain a high level of care consistent with work role practice and ethical guidelines 1.4 Provide coaching as required to support work strategies in line with organisation and/or practice guidelines 1.5 Assist worker to provide referral support for clients as required and within organisation guidelines 1.6 Instigate interventions as required to address emergency situations 1.7 Collaboratively establish the goals and purpose of each supervision event with the worker 1.8 Ensure supervision is used in a way that best helps clients and fulfils duty of care obligations |
2. Provide administrative assistance in community service work context |
2.1 Provide administrative support if required to ensure availability of services in line with organisation policy 2.2 Monitor technical aspects in the workplace and report on related issues in line with organisation policies and procedures 2.3 Complete supervision reports after each contact to reflect significant interventions 2.4 Maintain ongoing communication with workers' line manager as required regarding supervision contacts |
3. Provide structured debriefing |
3.1 Evaluate worker's supervision needs and identify any areas for skills development 3.2 Provide a structured debriefing process for workers requiring assistance to address needs and within organisation guidelines 3.3 Provide constructive feedback about the worker's performance and the supervision process as appropriate within organisation guidelines 3.4 Review the supervision process with the worker and seek feedback about effectiveness 3.5 Provide limited and structured skills-based supervision as appropriate in line with scope of own work role and organisation guidelines 3.6 Refer workers for further skills-based supervision where needs identified in line with organisation policies and procedures 3.7 Report any breach of ethics or professional practice, or significant disagreement regarding supervision to manager (or equivalent) in line with organisation's dispute resolution policy |
4. Maintain professionalism and skills development |
4.1 Regularly update own knowledge and skills in supervision practice and procedures in line with organisation guidelines 4.2 Regularly attend supervision meetings, seek additional supervision and undergo performance appraisals as required to maintain necessary skills and up-to-date knowledge of organisation policies and procedures 4.3 Ensure own supervision practice is in keeping with and promotes the values, ethical guidelines, policies and procedures of the organisation 4.4 Consistently set and maintain boundaries between workplace and supervision processes, so performance responsibility remains with worker 4.5 Ensure supervision process remains confidential in relation to information pertaining to worker, client and workplace 4.6 Take all reasonable steps to ensure that any personal or social contact with workers does not adversely affect the supervision process 4.7 Work with respect for the value and dignity of workers and clients with due regard for policy and standards relating to discrimination of all forms, and equal rights and opportunities |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Significant interventions may include: |
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Structured debriefing may be provided, for example: |
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Unit Sector(s)
Not Applicable