Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS407B Operate referral procedures |
CHCCS407C Operate referral procedures |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to confirm the needs of clients, advise them of referral options and arrange the referral |
Application of the Unit
Application |
The support may be provided in a one to one service delivery mode or in a group |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Confirm client needs |
1.1 Discuss client presenting needs with the client 1.2 Confirm client history and records 1.3 Document client's service expectations 1.4 Develop a plan of action is confirm with the client |
2. Advise on referral options |
2.1 Outline services to assist the client 2.2 Discuss process of referral with the client 2.3 Outline client's responsibilities and any conditions |
3. Arrange referral |
3.1 Clarify timeframes and procedures for accessing services 3.2 Follow referral procedures with all providers 3.3 Inform clients of progress towards meeting agreed service expectation and plan of action 3.4 Communicate to service provider and client, processes to review and manage service provision |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment may include: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Presenting needs refers to: |
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Service expectations refers to: |
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Process of referral may: |
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Plan of action refers to: |
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Unit Sector(s)
Not Applicable