Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS401B Facilitate responsible behaviour |
CHCCS401C Facilitate responsible behaviour |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. Changes to terminology ‘challenging/difficult behaviour’ to ‘behaviours of concern’. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to respond to behaviours of concern and support responsibility for behaviour management and change |
Application of the Unit
Application |
This unit may apply in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Monitor behaviour of the client |
1.1 Use formal and informal methods to observe and monitor client behaviour 1.2 Assess behaviours of concern for potential conflict and use a range of preventative and defusing strategies 1.3 Evaluate client behaviour and interactions in a fair, objective and consistent manner 1.4 Ensure decisions on action are consistent with all available evidence and organisation practice/ procedures 1.5 Seek specialist advice and make referrals where required |
2. Use communication strategies to de-escalate conflict |
2.1 Conduct interactions with clients in a fair, just, humane, equitable and positive manner 2.2 Use communication strategies with individuals for effective interaction and problem solving 2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices 2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses 2.5 Use negotiation techniques to divert and minimise aggressive behaviour 2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes |
3. Respond to behaviours of concern |
3.1 Challenge behaviours of concern and outline options and opportunities to change clearly and with positive encouragement 3.2 Confirm the implications of continuing behaviours of concern clearly, calmly and objectively 3.3 Use techniques according to organisation's procedures to ensure personal safety and safety of clients/colleagues. 3.4 If physical force must be used to ensure safety, apply the minimum level of force required and report in accordance with policies and procedures 3.5 Select strategies to address aggressive and unacceptable behaviour, that are accurate, clear and comply with procedures 3.6 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour 3.7 Carry out intervention strategies according to an analysis of the situation and organisation policies and procedures. 3.8 Report incidents in a manner that complies with policy, procedures and legislation |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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The application of this unit will depend on the work roles and responsibilities and the nature and requirements of the work environment |
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Client may be: |
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Communication strategies will include examples from the following: |
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Behaviours of concern include a significant selection of examples of individual and group behaviour from the following: |
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Referrals will include at least four examples from different support: |
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Report will include work relevant selection from: |
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Unit Sector(s)
Not Applicable