Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to coordinate multiple service inputs for clients with complex needs |
Application of the Unit
Application |
This unit may apply to work in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Pre-requisite |
This unit of competency must be assessed after achievement of related unit:
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Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Establish coordination function |
1.1 Work with the client and other services to determine the nature of service inputs 1.2 Determine the interaction effect of all service inputs 1.3 Develop a plan identifying all service inputs, their timeframes and expected outcomes 1.4 Work with the services to identify the requirements and boundaries of the coordination role 1.5 Work with the services to establish communication requirements |
2. Support the client accessing multiple service inputs |
2.1 Provide information to the client to establish an understanding of the coordination role 2.2 Determine any client confusion , concerns and barriers in relation to accessing the range of services 2.3 Where appropriate, work with the client and other services to resolve client confusion, concerns and barriers 2.4 Work with the client to establish communication requirements |
3. Monitor service inputs |
3.1 Facilitate communication between services to identify duplication of service inputs 3.2 Work with services to manage service duplication 3.3 Work with the client and services to monitor progress toward outcomes 3.4 Work with the client and services to identify barriers to attaining outcomes 3.5 Work with the client and services to develop solutions to attaining outcomes in a coordinated manner 3.6 Work with the services to minimise client confusion and concerns in a coordinated manner |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Service inputs may include : |
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Requirements and boundaries of the coordination role may include : |
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Communication requirements may include : |
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Client confusion , concerns and barriers may include : |
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Unit Sector(s)
Not Applicable