Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCH522A Undertake outreach work |
CHCCH522B Undertake outreach work |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit of competency describes the skills and knowledge required to work in an outreach capacity with vulnerable or at risk groups such as those experiencing homelessness, mental health, alcohol or other drugs (AOD) issues |
Application of the Unit
Application |
This unit addresses workers who are required to deliver services to people who are experiencing homelessness, risk of being homeless, mental health or AOD issues It includes preparation and follow up as well as working safely in an unfamiliar and potentially unpredictable environment Application of this unit should be contextualised to reflect any specific work requirements and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Prepare for outreach work |
1.1 Establish where outreach service is to take place and purpose of service 1.2 Clarify history of service and/or client in relation to unexpected issues and needs 1.3 Identify any potential risks or issues in environment of intended visit 1.4 Prepare resources and documents required to undertake outreach activity including contingency plan 1.5 Allow time in schedule for contingencies 1.6 Ensure organisation and co-workers are aware of intended time and place of outreach activity and contact details 1.7 Develop respect for and understanding of the environment and culture of the setting where outreach is being conducted 1.8 Assess boundaries of practice |
2. Undertake outreach service |
2.1 Check for hazards to own and others' health and safety and take action to control risk 2.2 Follow agency's outreach policies 2.3 Take standard safety precautions and where required, take additional precautions 2.4 Demonstrate respect for clients and each client's environment and act with sensitivity in the environment 2.5 Demonstrate respect for client's friends/associates should they be present and act with sensitivity in the environment 2.6 Identify risk management practices appropriate for outreach setting 2.7 Follow risk management practices developed to address own role in delivering services 2.8 Demonstrate and apply understanding of relevant legislation |
3. Establish client relationship |
3.1 Communicate with purpose of visit and confirm acceptance regarding outreach service 3.2 Communicate with client and others in the environment in a manner that builds trust 3.3 Utilise a client-centred approach when establishing a relationship 3.4 Provide opportunity for client to identify and express any issues or concerns in relation to the service and/or associated matters 3.5 Provide appropriate support and information within scope of own work role and record and report relevant issues or concerns promptly to appropriate person 3.6 Deal with difficult or challenging situations promptly, firmly and diplomatically in accordance with relevant policies and procedures |
4. Follow up outreach service |
4.1 Document all aspects of the outreach service in line with organisation policies and procedures 4.2 Promptly report and refer any areas of concern to an appropriate person or authority 4.3 Ensure any arrangements for follow up visits are recorded and implemented 4.4 Evaluate overall effectiveness of outreach services provided |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment may include: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Outreach service may include: |
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History of service and/or client may include |
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Potential risks and issues may include but are not limited to: |
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Environment may include: |
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Resources and documents may include: |
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Hazards include: |
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Areas for concern may include but are not limited to: |
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Unit Sector(s)
Not Applicable