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Unit of competency details

CHCCCS031 - Provide individualised support (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes CHCCCS011 - Meet personal support needsNon Equivalent. Merge of current units CHCCCS011 and CHCCCS015 to meet industry expectations and reduce duplication. 22/Nov/2022
Supersedes CHCCCS015 - Provide individualised supportNon Equivalent. Merge of current units CHCCCS011 and CHCCCS015 to meet industry expectations and reduce duplication. 22/Nov/2022

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 23/Nov/2022


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 090599 Human Welfare Studies And Services, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 090599 Human Welfare Studies And Services, N.e.c.  08/Feb/2023 
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Unit of competency

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to organise, provide and monitor personal support services for a person within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the person accessing the service and may have different names in different organisations.

This unit applies to workers who provide care or support under direct, indirect or remote supervision. Work is carried out in a manner which supports independence as well as the physical and emotional wellbeing of the person receiving support.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Client Care and Support

Elements and Performance Criteria

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine personal support requirements.

1.1. Refer to individualised plan to confirm support services to be provided with the person receiving support, their family, carer or others identified by the person.

1.2. Consult with the person, their family, carer or others identified by the person to determine any specific physical, sensory or cultural needs or preferences.

1.3. Discuss and confirm the person’s preferences for personal support and their own level of participation in meeting their support needs in a positive manner that develops and maintains trust.

1.4. Work with the person to determine actions and activities that support the individualised plan and promote the person’s independence and right to informed decision-making.

1.5. Confirm and assemble required equipment, processes and aids, and prepare for support activities according to the person’s individualised plan, their preferences and organisational policies and procedures.

1.6. Recognise requirements outside of scope of own job role and seek support from supervisor.

2. Provide support services.

2.1. Provide support according to the individualised plan, the person’s preferences and strengths, legal and ethical considerations and organisational policies and procedures.

2.2. Support the person’s use of assistive technologies in meeting their individual needs.

2.3. Provide assistance to the person to take pre-packaged medication, in accordance with written direction from a health professional and according to legislative requirements and organisational policies and procedures.

2.4. Respect and include the family, carer and others identified by the person as part of the support team.

2.5. Provide support according to duty of care and dignity of risk considerations, maintaining the privacy of the person according to organisational policies and procedures.

2.6. Provide assistance to maintain a safe and healthy environment that is comfortable for the person, according to organisational policies and procedures for infection control.

2.7. Seek assistance from supervisor when it is not possible to provide required support.

3. Monitor support activities.

3.1. Monitor own work to ensure the required standard of support is maintained.

3.2. Recognise and respond to situations of potential or actual risk within scope of own job role and report to supervisor.

3.3. Involve the person in discussions about how support services are meeting their needs, confirming any requirements for change.

3.4. Recognise signs of additional or unmet needs of the person and report and refer in accordance with organisational policies and procedures.

3.5. Consult with the person to ascertain gaps in assistive technology needs and report according to organisational policies and procedures.

3.6. Participate in discussion with the person and supervisor in a manner that supports the person’s self-determination and respects their rights, privacy and dignity.

4. Complete reporting and documentation.

4.1. Maintain confidentiality and privacy of the person according to organisational policies and procedures.

4.2. Comply with organisational reporting requirements, including reporting observations to supervisor.

4.3. Complete, maintain and store documentation and reports according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the Performance Criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CHCCCS011 Meet personal support needs and CHCCCS015 Provide individualised support.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

 

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • provide personal support to people with individualised plans, using aids and equipment including devices used by the person, to undertake each of the following in the workplace on three occasions, with simulation to occur prior to being assessed in the workplace, as described in the assessment conditions:
  • dressing, undressing and grooming
  • eating and drinking using required mealtime assistance techniques and equipment, ensuring client has physical access
  • oral hygiene
  • showering
  • toileting and the use of continence aids
  • using slide sheets, hoists, slings and lifters
  • transferring a person between bed and chair
  • transferring a person from seated to standing
  • provide personal support to people with individualised plans, using aids and equipment including devices used by the person, to undertake each of the following in a simulated workplace on two occasions:
  • bed bathing
  • shaving
  • transferring a person in and out of car
  • falls recovery and
  • assisting a person to take pre-packaged medication
  • when performing the above tasks:
  • confirm support requirements and preferences with the person, their family, carer or others identified by the person
  • perform risk assessment and engage additional assistance as required
  • prepare required equipment, aids and appliances according to the individualised plan
  • provide support in a manner that upholds the rights and dignity of the person and considers duty of care and dignity of risk
  • monitor support in collaboration with the person, confirming any requirements for change and reporting or referring according to organisational policies and procedures
  • complete required documentation and reporting according to organisational policies and procedures.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • rationale and processes underpinning individualised support planning and delivery:
  • basic principles of person-centred practice, strengths-based practice and active support
  • principles of respectful behaviour
  • documentation and reporting requirements
  • roles and responsibilities of different people and the communication between them:
  • person being supported
  • family and carer
  • health professionals
  • support workers
  • supervisors
  • service delivery models in the relevant sector
  • legal and ethical requirements and how these are applied in an organisation and individual practice:
  • privacy, confidentiality and disclosure
  • duty of care
  • dignity of risk
  • human rights
  • discrimination
  • mandatory reporting
  • medication
  • work role boundaries, responsibilities and limitations
  • processes and procedures for providing support in the following areas according to an individualised plan:
  • bed bathing
  • dressing, undressing and grooming
  • eating and drinking using appropriate mealtime techniques and equipment
  • mobility
  • oral hygiene and assisting with oral care:
  • how to look after natural teeth and gums
  • denture removal, cleaning and insertion
  • recognising ill-fitting dentures
  • effective brushing and alternatives to brushing
  • shaving
  • showering
  • toileting and the use of continence aids
  • using aids and equipment including devices used by the person
  • ensuring the person has physical access to necessary aids, equipment and other items required for support
  • procedures for hazardous manual handling scenarios:
  • using slide sheets, hoists, slings and lifters
  • transferring a person between bed and chair
  • transferring a person from seated to standing
  • transferring a person in and out of car
  • falls recovery
  • restrictive practices:
  • what constitutes a restrictive practice
  • legislative and regulatory requirements
  • organisational policies and procedures relating to restricted practices
  • positive strategies
  • ethical considerations
  • documentation requirements
  • organisational policies and procedures for:
  • infection control
  • assembly of equipment, aids and appliances
  • privacy and confidentiality of personal information
  • monitoring support activities and confirming requirements for change
  • referrals
  • documenting and reporting
  • factors that affect people requiring support
  • procedures for assisting a person to take medication pre-packaged by a pharmacist:
  • right person
  • right time
  • right route
  • right to refuse
  • right to be educated
  • package is not tampered with
  • medication is within expiry date
  • escalation if a person is unable to take medication
  • reporting and documenting:
  • adverse reactions to medication
  • refusal of medication
  • practices that support skill maintenance and development
  • indicators of unmet needs and ways of responding
  • scope and breadth of assistive technologies used across the life domains, including but not limited to:
  • self-care
  • continence and hygiene
  • communication
  • mobility and transferring
  • cognition and memory loss
  • vision and hearing
  • daily living activities
  • recreation and leisure
  • education and employment
  • home and other environments
  • eating and drinking
  • pressure area management
  • carer support
  • role of assistive technologies in supporting a person’s life activities:
  • maintaining and promoting independence
  • enabling inclusion and participation
  • risk management considerations and ways to respond to identified risks.

Assessment Conditions

Skills must be demonstrated in the workplace or in a simulated environment as indicated in the performance evidence. Simulated environments must be designed to reflect conditions and interactions with real people in the workplace.

Tasks outlined in the performance evidence must be demonstrated in simulation prior to being assessed in the workplace.

Assessment must ensure use of suitable facilities, equipment and resources, including:

  • facilities, equipment and resources that reflect real working conditions and industry operating conditions and contingencies
  • organisational policies and procedures
  • individualised plans
  • equipment and resources outlined in individualised plans
  • opportunities for engagement with people receiving support services according to an individualised plan or people who participate in simulations and scenarios that involve provision of support services according to an individualised plan.

Assessment tasks for this unit must be developed in collaboration with a health professional and carried out according to standards and guidelines that apply to the health and community services industries. Further detail may be found in the CHC Training Package Companion Volume.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53