Unit of competency

Modification History

Application

This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.

This unit applies to workers across a range of community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elements and Performance Criteria

Foundation Skills

The Foundation Skills describe those required skills (such as language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

Assessment requirements

Modification History

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• assessed and responded to the needs of at least 3 different people and their carers or family members
• used strengths-based solutions to respond to both routine and unpredictable problems related to care relationships

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• context for caring in Australia:

• carer demographics
• carer support organisations and resources
• attitudes, stereotypes, false beliefs and myths associated with caring
• different pathways into service settings for the person and the implications for carers, families and friends

• rights, roles and responsibilities of different people in the care relationship

• the person
• family members
• friends
• support worker

• impact of the caring role on family, carers and friends
• different family patterns and structures and their impact on the person
• life cycle transitions:

• types of transitions
• positive and negative impacts

• current service delivery philosophy and models:

• basic principles of person-centred practice, strengths-based practice and active support
• strategies to work positively with families, carers and friends

• organisation policies and procedures in relation to carers and families
• legal and ethical requirements for working with carers and families and how these are applied in an organisation and individual practice, including:

• discrimination
• privacy, confidentiality and disclosure
• work role boundaries – responsibilities and limitations

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must have been met for this unit:

• use of suitable facilities, equipment and resources, including organisation policy, protocols and procedures relevant to carers and families
• modelling of industry operating conditions and contingencies, including people, carers or family members with whom the candidate can interact

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53