Unit of competency

Modification History

Application

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elements and Performance Criteria

Foundation Skills

The Foundation Skills describe those required skills (such as language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

Assessment requirements

Modification History

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• assessed and appropriately responded to the requirements of at least 3 people presenting with co-existing needs
• used analytical and critical thinking skills in each case:

• applying a strengths-based approach to assessment
• analysing information about co-existing issues
• making evidence-based judgements about the person’s needs

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• different types of assessment and their use in different contexts
• assessment process:

• roles and responsibilities of different people
• impact of the setting on the process
• roles and types of assessment tools
• ways of collecting information
• validity and reliability requirements
• reporting requirements and formats

• nature and impact of diverse and multi-faceted needs and issues affecting client groups, and potential interrelationships between them, including:

• mental health
• alcohol and other drugs
• imprisonment
• child protection
• family violence
• homelessness
• poverty
• health
• age
• disability
• behaviours of concern
• employment
• culture and religion

• common service requirements and basic features of those services including:

• employment
• physical and mental health
• housing
• community support
• social inclusion
• education and training
• financial support

• networks and specialist services available
• legal and ethical considerations relating to assessment processes, including:

• privacy, confidentiality and disclosure
• duty of care
• informed consent

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit, including:

• use of suitable facilities, equipment and resources, including:

• organisation policies and procedures
• use of peoples information on which to base assessment
• individualised plans and any relevant equipment outlined in the plan
• assessment tools and processes

• modelling typical workplace conditions and contingencies, including:

• interactions with people with a range of needs
• typical workplace reporting processes

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53