Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums |
Application of the Unit
Application |
This unit may apply to work undertaken across a range of sectors involved in delivery of community services |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Establish the representative role and process |
1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups 1.2 Seek the support of key people 1.3 Determine and implement requirements for reporting and accountability |
2. Participate in decision-making forums |
2.1 Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities 2.2 Undertake work to provide a framework for pursuing promotion of relevant interests 2.3 Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests 2.4 Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities 2.5 Provide progress and other reports and feedback to key people according to organisation requirements |
3. Negotiate outcomes and liaise with key people |
3.1 Identify and develop appropriate strategic alliances 3.2 Promote and support collaborative planning and action 3.3 Identify potential areas of conflict and implement strategies to address them 3.4 Clearly determine and promote purpose and objectives 3.5 Undertake appropriate work with organising committees and board of management to maximise effectiveness |
4. Evaluate effectiveness of strategies |
4.1 Analyse actual work outcomes and report against agreed objectives 4.2 Implement adjustments to strategy according to the evaluation |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Representative role may include : |
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Conditions of representation may include : |
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Support may be sought for : |
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Key people may include : |
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Developments may include : |
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Opportunities may include : |
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Unit Sector(s)
Not Applicable