Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required by the worker to support clients to voice their opinions or needs and to ensure their rights are upheld |
Application of the Unit
Application |
This unit may apply to work undertaken across a range of sectors in delivery of community services |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Assist clients to identify their rights and represent their own needs |
1.1 Assist client to identify their own needs and rights and to determine if their rights are being infringed or are not being met 1.2 Undertake an assessment with the client, and if necessary with significant others and colleagues to identify client's ability to advocate for self 1.3 Provide client with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate 1.4 Ensure information provided to clients about client rights and responsibilities is researched, relevant and timely |
2. Advocate on behalf of clients on request |
2.1 Initiate, negotiate and implement relevant strategies for addressing client needs 2.2 On request from the client and in on-going consultation with the client, identify and contact the most appropriate individuals or organisations and represent the client's point of view clearly to optimise outcomes for the client 2.3 Ensure information is kept in confidence unless authorisation is given to release it 2.4 Discuss progress and outcomes with the client and take further action as necessary |
3. Advocate for clients |
3.1 Where assessment indicates the client requires advocacy support:
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Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : It is critical that the candidate demonstrate knowledge of:
The candidate must also be able to demonstrate relevant knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria, such as knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Rights and needs include : |
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Advocate on behalf of clients may be to : |
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Advocacy may include : |
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Review of strategies may be informal or formal and may include : |
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Formal strategies may include : |
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Unit Sector(s)
Not Applicable