Qualification details

CHC52008 - Diploma of Community Services (Case management) (Release 2)


Usage recommendation:
Supersedes CHC50902 - Diploma of Community Services (Case Management) 24/Mar/2011
Is superseded by CHC52015 - Diploma of Community ServicesThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHC50612/CHC50812/CHC52008/CHC52212. Significant changes to core units. Change in packaging rules. Removal of entry requirements. Minimum work requirements of 100 hours. 05/Aug/2015

ReleaseRelease date
2 (this release) 07/May/2012
(View details for release 1) 25/Mar/2011


SchemeCodeClassification value
ANZSCO Identifier 411700 Welfare Support Workers 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Community Services 
Taxonomy - Occupation N/A Care Coordinator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411700 Welfare Support Workers 02/Feb/2009 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 421 Diploma 02/Feb/2009 
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Modification History

CHC08 Version 3 

CHC08 Version 4  


CHC52008 Diploma of Community Services (Case management)

CHC52008 Diploma of Community Services (Case management)

Updated unit codes and imported units. No change to qualification outcome.


This qualification applies to workers who deliver case management and case work intervention services to clients and who work under broad direction from senior managers.

Occupational titles  may include:

  • Case coordinator
  • Care manager
  • Care coordinator
  • Case manager

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

To gain entry into CHC52008 Diploma of Community Services (Case management) it is recommended that candidates have relevant work experience or qualification/s that indicates likely success at this level of qualification in a job role involving:

  • The self-directed application of knowledge with substantial depth in some areas
  • The exercise of independent judgement and decision-making
  • The application of relevant technical and other skills.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


16 units are required for award of this qualification including:

  • 11 core units
  • 5 elective units

A wide range of elective units is available, including:

  • Group A WHS electives from which one unit must  be selected
  • Group B electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

CHCCM503C Develop, facilitate and monitor all aspects of case management

CHCCM504D Promote high quality case management

CHCCOM403A Use targeted communication skills to build relationships

CHCCS400C Work within a relevant legal and ethical framework

CHCCS416B Assess and provide services for clients with complex needs

CHCCW503A Work intensively with clients

CHCICS406B Support client self management

CHCLD415A Confirm client developmental status

CHCLD515A Analyse client information for service planning and delivery (Note pre-requisite CHCLD415A)

CHCNET404B Facilitate links with other services

CHCORG428A Reflect on and improve own professional practice

Group A WHS electives  - one unit must be selected 

One of the following WHS units must  be selected for this qualification

HLTWHS300A Contribute to WHS processes

HLTWHS401A Maintain workplace WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking case management work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

PSPMNGT605B Manage diversity

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Community work 

CHCAD504B Provide advocacy and representation services

CHCCD505E Develop community resources

CHCCD514B Implement community development strategies

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Client support 

CHCCH301C Work effectively in social housing

CHCCH427B Work effectively with people experiencing or at risk of homelessness

CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)

CHCCS422B Respond holistically to client issues and refer appropriately

CHCCS424B Administer and monitor medications (Note pre-requisites CHCCS305C, HLTAP301B)

CHCCS426B Provide support and care relating to loss and grief

CHCCS521B Assess and respond to individuals at risk of suicide

CHCDIS405A Facilitate skills development and maintenance

CHCICS403A Conduct individual assessment

CHCICS404B Plan and provide advanced behaviour support

CHCICS405B Facilitate groups for individual outcomes

CHCICS407B Support positive lifestyle

CHCICS408B Provide support to people with chronic disease

CHCICS409A Recognise and respond to suspected abuse of vulnerable people

CHCICS410A Support relationships with carers and families

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

HLTAP301B Recognise healthy body systems in a health care context

Working with older people 

CHCAC416A Facilitate support responsive to the specific nature of dementia

CHCAC417A Implement interventions with older people at risk of falls

CHCPA402B Plan for and provide care services using a palliative approach

Working with people with disabilities 

CHCCS413B Support individuals with autism spectrum disorder

CHCDIS301C Work effectively with people with a disability

CHCDIS410A Facilitate community participation and inclusion

CHCDIS411A Communicate using augmentative and alternative communication strategies

Working with people with mental health issues 

CHCMH402B Apply understanding of mental health issues and recovery processes

CHCMH411A Work with people with mental health issues

Working with people with alcohol and other drug issues 

CHCAOD402B Work effectively in the alcohol and other drugs sector

Coordination and management 

CHCCM605C Develop practice standards

CHCCS502C Maintain legal and ethical work practices

CHCCS604B Manage the delivery of quality services to clients

CHCCS607E Coordinate in-service assessment and response to address client needs

CHCINF505D Meet statutory and organisation information requirements

CHCORG406C Supervise work

CHCORG506E Coordinate the work environment

CHCORG609D Manage projects and strategies

Employment services 

CHCES311B Work effectively in employment services

CHCES415A Monitor and improve contracted employment services

CHCES511B Manage contracted employment services

Oral health 

CHCOHC303B Use basic oral health screening tools

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

CHCOHC402A Support clients and groups to learn practical aspects of oral health care

CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues