Modification History
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CHC08 Version 3 |
CHC08 Version 4 |
Comments |
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CHC51808 Diploma of Family Intake and Support Work |
CHC51812 Diploma of Family Intake and Support Work |
upgrade core WHS units |
Description
This qualification covers workers employed in services that provide relationship support and interventions for families and/or couples. Examples of the types of services provided include family relationship support programs, telephone advice, and family mediation and counselling services.
Workers in these roles may provide some non-therapeutic supports, such as provision of information, initial intake, referral, advocacy, administrative tasks and participation in case planning.
These workers generally undertake tasks with minimal direct supervision and may use elements of counselling and/or dispute resolution skills when working with clients. However, primary job functions do not involve higher level clinical or therapeutic interventions.
Occupational titles for these workers may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
To gain entry into CHC51812 Diploma of Family Intake and Support Work it is recommended that candidates have sufficient relevant work experience to indicate likely success at this level of qualification in a job role involving:
- The self-directed application of knowledge with substantial depth in some areas
- The exercise of independent judgement and decision-making
- The application of relevant technical and other skills.
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 14 units of competency are required for this qualification, including:
A wide range of elective units is available, including:
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Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS419C Provide support services to clients
CHCCS422B Respond holistically to client issues and refer appropriately
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCFAM505B Operate in a family law environment
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTWHS501A Manage workplace WHS processes
The importance of culturally aware and respectful practice
All workers undertaking work with families need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A elective - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify certain electives as required to address specific workplace needs.
Case management electives
CHCCM503C Develop, facilitate and monitor all aspects of case management
CHCCM504D Promote high quality case management
CHCCW301C Operate under a casework framework
Family relationship electives
CHCCHILD504C Assess risk of harm to children and young people
CHCFAM503B Work with a child focused approach
CHCFAM806B Assist clients to develop parenting arrangements
CHCORG428A Reflect on and improve own professional practice
CHCPROT502E Undertake and implement planning with at-risk children and young people and their families
Domestic and family violence electives
CHCDFV402C Manage own professional development in responding to domestic and family violence
CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence
CHCDFV404C Promote community awareness of domestic and family violence
CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
CHCDFV407C Provide domestic and family violence support in non-English speaking background communities
CHCDFV408C Provide support to children affected by domestic and family violence
CHCDFV509D Work with users of violence to effect change
Information and referral electives
CHCAD504B Provide advocacy and representation services
CHCAD603B Provide systems advocacy services
CHCADMIN305F Work within the administration protocols of the organisation
CHCCS407C Operate referral procedures
CHCCS416B Assess and provide services for clients with complex needs
CHCINF505D Meet statutory and organisation information requirements
CHCINF606D Manage information strategically
CHCNET404B Facilitate links with other services
CHCORG303C Participate effectively in the work environment
CHCORG615D Promote the organisation
CHCORG621D Act as a resource to other services
CHCPOL301B Participate in policy development
Leadership and management electives
BSBRSK501A Manage risk
CHCCM605C Develop practice standards
CHCCS607E Coordinate in-service assessment and response to address client needs
CHCDFV510D Facilitate workplace debriefing and support processes
CHCFAM504C Respond to and contain critical incidents
CHCORG423C Maintain quality service delivery
CHCORG619D Manage quality of organisation’s service delivery outcomes
CHCORG627B Provide mentoring support to colleagues
CHCPOL504B Develop and implement policy
PSPMNGT605B Manage diversity
Counselling electives
CHCCSL501A Work within a structured counselling framework
CHCCSL502A Apply specialist interpersonal and counselling interview skills
CHCCSL503B Facilitate the counselling relationship
CHCCSL507B Support clients in decision-making processes
CHCCSL509A Reflect and improve upon counselling skills (Note pre-requisites CHCCSL501A, CHCCSL503B, CHCCSL507B)
CHCTC301C Deliver a service consistent with the organisation’s mission and values
CHCTC302B Provide client-centred telephone counselling
CHCTC403B Provide telephone counselling in crisis situations
CHCTC404B Provide competent suicide intervention in a telephone counselling context
Mediation electives
CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation
CHCMED412B Gather and clarify information for the mediation process
CHCMED413B Manage communication processes to define the dispute
CHCMED414A Facilitate mediation processes
CHCMED415A Facilitate interaction between parties in mediation
CHCMED416C Consolidate and conclude the mediation process
CHCMED417B Reflect and improve upon professional mediation practice
CHCMED418C Identify the need for alternative dispute resolution
CHCMED419C Facilitate alternative dispute resolution processes
Other electives
CHCAOD510B Work effectively with clients with complex alcohol and/or other drugs issues
CHCCH427B Work effectively with people experiencing or at risk of homelessness
CHCCS521B Assess and respond to individuals at risk of suicide
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCMH301C Work effectively in mental health
CHCMH411A Work with people with mental health issues
CHCYTH506B Provide services for young people appropriate to their needs and circumstances
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
PSPMNGT605B Manage diversity
AHCCCF411A Develop approaches to include cultural and human diversity
