^

 
 

Qualification details

CHC51808 - Diploma of Family Intake and Support Work (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to CHC51707 - Diploma of Family Intake and Support Work 24/Mar/2011
Is superseded by and equivalent to CHC51812 - Diploma of Family Intake and Support WorkUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CHCAD504A - Provide advocacy and representation servicesProvide advocacy and representation servicesSupersededN/A
CHCAD603A - Provide systems advocacy servicesProvide systems advocacy servicesSupersededN/A
CHCFAM806B - Assist clients to develop parenting arrangementsAssist clients to develop parenting arrangementsSupersededN/A
HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander peopleWork effectively with Aboriginal and/or Torres Strait Islander peopleSupersededN/A
CHCDFV404C - Promote community awareness of domestic and family violencePromote community awareness of domestic and family violenceSupersededN/A
CHCFAM505B - Operate in a family law environmentOperate in a family law environmentSupersededN/A
CHCTC404A - Provide competent suicide intervention in a telephone counselling contextProvide competent suicide intervention in a telephone counselling contextSupersededN/A
CHCLLN403A - Identify clients with language, literacy and numeracy needs and respond effectivelyIdentify clients with language, literacy and numeracy needs and respond effectivelySupersededN/A
CHCMED417B - Reflect and improve upon professional mediation practiceReflect and improve upon professional mediation practiceDeletedN/A
CHCORG423B - Maintain quality service deliveryMaintain quality service deliverySupersededN/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 72

Classifications

SchemeCodeClassification value
ANZSCO Identifier 411713 Family Support Worker 
ASCO (occupation type) Identifier 3421-19 Family Support Worker 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Advice and Counselling 
Taxonomy - Occupation N/A Client Intake Worker,Information and Referral Worker,Aboriginal Family Consultant,Advocacy Worker,Family Assessment Worker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411713 Family Support Worker 02/Feb/2009 
ASCO (occupation type) Identifier 3421-19 Family Support Worker 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 421 Diploma 02/Feb/2009 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not Applicable

Description

This qualification covers workers employed in services that provide relationship support and interventions for families and/or couples. Examples of the types of services provided include family relationship support programs, telephone advice, and family mediation and counselling services.

Workers in these roles may provide some non-therapeutic supports, such as provision of information, initial intake, referral, advocacy, administrative tasks and participation in case planning.

These workers generally undertake tasks with minimal direct supervision and may use elements of counselling and/or dispute resolution skills when working with clients. However, primary job functions do not involve higher level clinical or therapeutic interventions.

Occupational titles  for these workers may include:

  • Aboriginal family consultant
  • Client services officer
  • Advocacy worker
  • Family assessment worker
  • Case worker
  • Family support worker
  • Client intake worker
  • Information and referral worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

To gain entry into CHC51808 Diploma of Family Intake and Support Work  it is recommended that candidates have sufficient relevant work experience to indicate likely success at this level of qualification in a job role involving:

  • The self-directed application of knowledge with substantial depth in some areas
  • The exercise of independent judgement and decision-making
  • The application of relevant technical and other skills.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 

14 units of competency are required for this qualification, including:

  • 8 core units
  • 6 elective units

A wide range of elective units is available, including:

  • Group A elective which is recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

CHCCOM403A Use targeted communication skills to build relationships 

CHCCS400B Work within a relevant legal and ethical framework 

CHCCS419B Provide support services to clients 

CHCCS422A Respond holistically to client issues and refer appropriately 

CHCDFV301A Recognise and respond appropriately to domestic and family violence 

CHCFAM505B Operate in a family law environment 

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTOHS501A Manage workplace OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking work with families need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A elective  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify certain electives as required to address specific workplace needs.

Case management electives 

CHCCM503C Develop , facilitate and monitor all aspects of case management 

CHCCM504C Promote high quality case management 

CHCCW301C Operate under a casework framework 

Family relationship electives 

CHCCHILD504B Assess risk of harm to children and young people 

CHCFAM503B Work with a child focused approach 

CHCFAM806B Assist clients to develop parenting arrangements 

CHCORG428A Reflect on and improve own professional practice 

CHCPROT502D Undertake and implement planning with at -risk children and young people and their families 

Domestic and family violence electives 

CHCDFV402C Manage own professional development in responding to domestic and family violence 

CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence 

CHCDFV404C Promote community awareness of domestic and family violence 

CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities 

CHCDFV407C Provide domestic and family violence support in non -English speaking background communities 

CHCDFV408C Provide support to children affected by domestic and family violence 

CHCDFV509C Work with users of violence to effect change 

Information and referral electives 

CHCAD504A Provide advocacy and representation services 

CHCAD603A Provide systems advocacy services 

CHCADMIN305E Work within the administration protocols of the organisation 

CHCCS407B Operate referral procedures 

CHCCS416A Assess and provide services for clients with complex needs 

CHCINF505C Meet statutory and organisation information requirements 

CHCINF606D Manage information strategically 

CHCNET404A Facilitate links with other services 

CHCORG303B Participate effectively in the work environment 

CHCORG615D Promote the organisation 

CHCORG621C Act as a resource to other services 

CHCPOL301B Participate in policy development 

Leadership and management electives 

BSBRSK501A Manage risk 

CHCCM605C Develop practice standards 

CHCCS607D Coordinate in -service assessment and response to address client needs 

CHCDFV510C Facilitate workplace debriefing and support processes 

CHCFAM504B Respond to and contain critical incidents 

CHCORG423B Maintain quality service delivery 

CHCORG619C Manage quality of organisation's service delivery outcomes 

CHCORG627B Provide mentoring support to colleagues 

CHCPOL504B Develop and implement policy 

PSPMNGT605B Manage diversity 

Counselling electives 

CHCCSL501A Work within a structured counselling framework 

CHCCSL502A Apply specialist interpersonal and counselling interview skills 

CHCCSL503A Facilitate the counselling relationship 

CHCCSL507A Support clients in decision -making processes 

CHCCSL509A Reflect and improve upon counselling skills  (Note pre -requisites  CHCCSL501A, CHCCSL503A, CHCCSL507A)

CHCTC301B Deliver a service consistent with the organisation's mission and values 

CHCTC302A Provide client -centred telephone counselling 

CHCTC403A Provide telephone counselling in crisis situations 

CHCTC404A Provide competent suicide intervention in a telephone counselling context 

Mediation electives 

CHCMED411A Conduct a sound assessment of a dispute in preparation for mediation 

CHCMED412A Gather and clarify information for the mediation process 

CHCMED413A Manage communication processes to define the dispute 

CHCMED414A Facilitate mediation processes 

CHCMED415A Facilitate interaction between parties in mediation 

CHCMED416B Consolidate and conclude the mediation process 

CHCMED417B Reflect and improve upon professional mediation practice 

CHCMED418C Identify the need for alternative dispute resolution 

CHCMED419C Facilitate alternative dispute resolution processes 

Other electives 

CHCAOD510A Work effectively with clients with complex alcohol and /or other drugs issues 

CHCCH427A Work effectively with people experiencing or at risk of homelessness 

CHCCS521A Assess and respond to individuals at risk of suicide 

CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively 

CHCMH301B Work effectively in mental health 

CHCMH411A Work with people with mental health issues 

CHCYTH506A Provide services for young people appropriate to their needs and circumstances 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

PSPMNGT605B Manage diversity 

RTD4802A Develop approaches to include cultural and human diversity