Qualification details

CHC51612 - Diploma of Employment Services (Release 1)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from CHC08 Community Services Training Package07/Dec/2015
Supersedes and is equivalent to CHC51608 - Diploma of Employment ServicesUpdated in V4 Updated core WHS unit. Equivalent vocational outcome.06/May/2012

ReleaseRelease date
1 1 (this release) 07/May/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM502B - Manage meetingsManage meetingsSupersededN/A
BSBCMM401A - Make a presentationMake a presentationSupersededN/A
BSBLED401A - Develop teams and individualsDevelop teams and individualsSupersededN/A
BSBMGT401A - Show leadership in the workplaceShow leadership in the workplaceSupersededN/A
BSBMGT516C - Facilitate continuous improvementFacilitate continuous improvementSupersededN/A
BSBMKG401B - Profile the marketProfile the marketSupersededN/A
BSBMKG507A - Interpret Market Trends And DevelopmentsInterpret Market Trends And DevelopmentsSupersededN/A
BSBMKG514A - Implement and monitor marketing activitiesImplement and monitor marketing activitiesSupersededN/A
BSBPMG508A - Manage project riskManage project riskSupersededN/A
BSBPMG510A - Manage projectsManage projectsSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 223112 Recruitment Consultant 
ASCO (occupation type) Identifier 3292-11 Project Or Program Administrator 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Employment Services 
Taxonomy - Occupation N/A Employment Services Branch Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 223112 Recruitment Consultant 02/Oct/2012 
ASCO (occupation type) Identifier 3292-11 Project Or Program Administrator 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Oct/2012 
Qualification/Course Level of Education Identifier 421 Diploma 07/May/2012 
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Modification History

CHC08 Version 3

CHC08 Version 4


CHC51608 Diploma of Employment Services

CHC51612 Diploma of Employment Services

upgrade core WHS units


This qualification covers workers who have a senior case management role in delivering employment services to clients and employers and who may also supervise other workers.

Occupational titles  may include:

  • Employment services site/branch manager
  • Senior case manager
  • Employment services team leader
  • Senior employment consultant
  • Employment services program manager

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

To gain entry into CHC51612 Diploma of Employment Services candidates must have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:

  • The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
  • A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
  • The exercise of discretionary judgement and decision making under general guidance.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


16 units are required for award of this qualification including:

  • 8 core units
  • 8 elective units

A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice
  • Group B elective which is recommended for those entering community sector work
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

CHCCOM403A Use targeted communication skills to build relationships

CHCCS513C Maintain an effective community sector work environment

CHCES311B Work effectively in employment services

CHCES415A Monitor and improve contracted employment services

CHCES502C Research and report on labour market information

CHCES511B Manage contracted employment services

CHCNET501C Work effectively with other services and networks

HLTWHS401A Maintain workplace WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

PSPMNGT605B Manage diversity

Group B elective  - recommended for those entering community sector work 

The following elective is recommended for people starting work in employment services without previous experience of working in the community sector:

CHCCS411C Work effectively in the community sector

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.

Advanced practice electives 

CHCCAR501C Conduct career guidance interview

CHCCDP501B Liaise with employers to promote flexible work arrangements

CHCCHILD404B Support the rights and safety of children and young people

CHCCM404A Undertake case management for clients with complex needs

CHCCM501A Coordinate complex case requirements (Note pre-requisite CHCCM404A)

CHCCM503C Develop, facilitate and monitor all aspects of case management

CHCCM504D Promote high quality case management

CHCCM605C Develop practice standards

CHCCOM504B Develop, implement and promote effective workplace communication

CHCCS416B Assess and provide services for clients with complex needs

CHCCS422B Respond holistically to client issues and refer appropriately

CHCCS500B Conduct complex assessment and referral

CHCCS503B Develop, implement and review services and programs to meet client needs

CHCCS604B Manage the delivery of quality services to clients

CHCCW503A Work intensively with clients

CHCDIS509E Maximise participation in work by people with disabilities

CHCES413A Develop and monitor employment plans with clients

CHCINF505D Meet statutory and organisation information requirements

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

CHCMH411A Work with people with mental health issues

CHCORG428A Reflect on and improve own professional practice

CHCORG502B Work autonomously

Business management electives 

BSBADM502B Manage meetings

BSBCMM401A Make a presentation

BSBLED401A Develop teams and individuals

BSBMGT401A Show leadership in the workplace

BSBMGT516C Facilitate continuous improvement

BSBMKG401B Profile the market

BSBMKG507A Interpret market trends and developments

BSBMKG514A Implement and monitor marketing activities

BSBPMG508A Manage project risk

BSBPMG510A Manage projects

BSBREL401A Establish networks

BSBRSK401A Identify risk and apply risk management processes

BSBRSK501A Manage risk

BSBSLS502A Lead and manage a sales team

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWOR501B Manage personal work priorities and professional development

CHCADMIN508B Manage limited budgets and financial accountabilities

CHCCS503B Develop, implement and review services and programs to meet client needs

CHCCS512C Develop a service delivery strategy

CHCNET402B Establish and maintain effective networks

CHCORG406C Supervise work

CHCORG423C Maintain quality service delivery

CHCORG506E Coordinate the work environment

CHCORG529B Provide coaching and motivation

CHCORG607D Manage workplace issues

CHCORG610B Manage change in a community sector organisation

CHCORG611C Lead and develop others in a community sector workplace

CHCORG627B Provide mentoring support to colleagues

CHCPOL402C Contribute to policy development

CHCPOL504B Develop and implement policy

CHCPOL505B Manage research activities

PSPGOV603B Develop a tender submission response

Oral health 

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

CHCOHC402A Support clients and groups to learn practical aspects of oral health care